Omar Eldobeili Email & Phone Number

An experienced application support professional with over five years of experience in the IT industry Possesses strong technical skills in software applications, database management, and troubleshooting. Adept at working with cross-functional teams to ensure timely resolution of technical issues and provide superior customer service. Proven ability to work under pressure and handle multiple tasks in a fast-paced environment.Admin and focal point Correspondence Management System (CMS)&(TAWASOL), Training and asserting the employees to the execution of the program and helping them Troubleshoot correspondence issues with the end user Train new employees on the company's software and hardwareTraining the ministry’s employees on Correspondence Management SystemProvided first-line support to clients and end-users for various software applications and services, ensuring timely resolution of technical issues and excellent customer serviceProvide Application Support to users via phone, email, and in-person for Windows and Mac operating systems, Microsoft Office, and various other applicationsDocument support requests in the ticketing system, prioritize issues and escalate issues to the appropriate team when necessaryParticipate in on-call rotation to provide after-hours support

• 

  Suez Canal University