As a Gameplay Engineer, I worked with designers, scripters, and testers to develop gameplay content and bug fixes for live events, game modes, and maps for Call of Duty: Warzone & Call of Duty: Warzone 2.0. I also deployed many back-end optimizations and migrated many game systems to a new game editor tool that augmented the deployment, modification, and testing pipelines for designers and testers.Pivotal Achievements:- Refactored the code base for Champion's Quest which improved the performance and scalability of the contract by 30% while creating new radioactive gameplay elements that increased players' engagement for Call of Duty: Warzone 2.0.- Implemented a dynamic billboard system to increase player immersion within the Vondel battle royale map for Call of Duty: Warzone 2.0.- Collaborated with designers to develop innovative gameplay features such as the personal supply cache, medical crate drop, leading squad mechanic, and the player's ability to respawn with loadout weapons for Call of Duty: Warzone & Call of Duty: Warzone 2.0.- Refined the spawn system used for players and items to conduct nav-mesh verification and ensure they remain within map boundaries.- Migrated and scripted gameplay systems and XP points override to be compatible with the new game editor tool to optimize and streamline the deployment pipeline for modifications requested by designers by 40%.- Facilitated engine code to support designers spawning filtered weapons and items for testing and placement to streamline and optimize the testing pipeline for designers, level creators, and testers by 20%.

As an Automation Developer and Tester intern, I automated test cases for programming languages supported by the debugger software supplied within zOS for IBM zSystems. Following agile development and SDLC, I managed the automated testing framework for the debugger by maintaining the test case repository, scheduling tests, and analyzing/debugging results to ensure the integrity of each product version release.Pivotal Achievements:- Automated over 100 test cases for IBM's zDebug software using IBM's optimized internal testing language.- Analyzed, debugged, and reported issues discovered within z/OS and IBM's zDebug software from automated testing procedures.- Managed and maintained automated testing framework within IBM's Quality Management tool by updating test cases repository and scheduling time-sensitive test set executions.- Created new documentation for z/OS and IBM's zDebug software containing information, screenshots, and common commands to guide and assist new employees.

As a Guest Service Agent, I was responsible for taking care of both the guest's needs and the front desk. I addressed guest concerns and take actions to solve their problems based on specified hotel guidelines. I also worked with a team of other agents to manage hotel reservations and transactions using OPERA software.Pivotal Achievements:- Recorded most sign ups for IHG rewards program from guests for entire work duration.- Received 5 star reviews and commendations from guests due to providing them exceptional service.