Omar Elizalde Villegas Email and Phone Number

As a Customer Success Manager, my primary focus is to ensure the satisfaction and retention of LATAM accounts. I guide them through the adoption and renewal processes, employing proactive AI solutions and leveraging a profound understanding of sales and marketing strategies tailored for SaaS in the Hospitality SectorImplement A.I and sales strategies to achieve goals and boost revenue.Advocate for customer needs, collaborating with executive-level clients, product teams, and… Show more As a Customer Success Manager, my primary focus is to ensure the satisfaction and retention of LATAM accounts. I guide them through the adoption and renewal processes, employing proactive AI solutions and leveraging a profound understanding of sales and marketing strategies tailored for SaaS in the Hospitality SectorImplement A.I and sales strategies to achieve goals and boost revenue.Advocate for customer needs, collaborating with executive-level clients, product teams, and engineers to develop innovative solutions.Ensure customer retention through proactive implementation of strategic solutions and problem-solvingManage a diverse portfolio of over 40 customers in LATAM, primarily in the Hotel industry. Show less

As a CSM my overall mission is to help drive company growthand customer success by partnering with customers, driving customer and productinnovation.• Serve as overall A.I Subject Matter Expert for customers.• Ensure the onboarding of new accounts in LATAM.• Deliver product demonstrations and proof of concepts.• Renew Customer contracts by delighting customers and delivering BusinessValue.• Work with the team and clients to ensure they effectively… Show more As a CSM my overall mission is to help drive company growthand customer success by partnering with customers, driving customer and productinnovation.• Serve as overall A.I Subject Matter Expert for customers.• Ensure the onboarding of new accounts in LATAM.• Deliver product demonstrations and proof of concepts.• Renew Customer contracts by delighting customers and delivering BusinessValue.• Work with the team and clients to ensure they effectively leverage the valuein our services and platform.• Work closely with sales, support, billing, and other technical teams to ensurean exceptional customer experience.• Experience working with senior and executive-level client . (Drs PlasticSurgeons) Show less

Perform Face-to-face sales Presentations with prospects for Vacational Membership Club

Provides customer response for pre-salesrequests including pricing, services, and/or dealregistrations in support of a large group with more complex solutions

On this role I develop financial strategies to improve the payment behavior for over 200 customers which involve small, large and commercial Industries. I have the responsibility to be the direct front line between HPE and the customer; the strategies to collect the profits involve communications skills with customer as well as working with sense of Urgency.