As a case manager at Twin Group, I help people get back into work and education opportunities, using my interpersonal and communication skills to build rapport and trust with them. I work with a diverse range of clients, from young people to adults with disabilities, and tailor my approach to suit their needs and goals.I have a bachelor's degree in business management from De Montfort University, where I developed my analytical, problem-solving, and teamwork skills. I also have experience in customer service and fulfilment, having worked as a delivery assistant and a shift leader at Tesco for over two years. I am passionate about working with people and the communities I am part of, and I am always eager to learn new skills and take on new challenges.