Omar Khaled Emirah Email & Phone Number

Giza, Al Jizah, Egypt

• Configuring and installing for multi-vendor technologies and Virtualized environments using Ciena boxes.• Configuring and installing multiple VNFs over Ciena " Vyatta router, Silverpeak, Velocloud and Fortigate SDWAN"• Configuring and installing Cisco Meraki devices also Velocloud and Silverpeak appliances.• Configuring and installing for Legacy sites "Cisco Routers, Switches, Access points, and WLC".• Troubleshooting, Test and turn-up activities after installation.• Planning and performing any modification in design or configuration requested by the customer.

Giza, Al Jizah, Egypt

• IP Expert and Multi-Vendor NOC L2 Engineer acting as a higher level of escalation and support for IP Network, Linux NFVs, Silverpeak, Velocloud and Fortigate SDWAN, and Steelheads problems• Handling Complex IP and SD-WAN problems within a limited aggressive time frame.• Troubleshooting all tickets related to internetworks and SD-WAN problems, escalated by L1 and Customer• Troubleshooting the following devices:o Cisco Routers, Switches, Access points, and WLC o SD-WAN (VMware Velocloud, Fortigate FW and HPE Silverpeak)o Ciena Boxeso SDN Cisco Meraki MX, MS, and MR Applianceso DNFVI and Vyatta Routers• The scope of troubleshooting incidents includes the following:-o Routing Protocols: OSPF, RIP, BGP, PBR, WCCP, Multicast Routing, and VPN architecture MPLS L2, L3o LAN Protocols: VLAN, VTP, STP, VRRP, and SPANo DNS, DHCP, Netflow, SNMP, and IP Accountingo IPsec, Prisma, GRE tunnels and DMVPNo QoS (Quality of Service) Implementation and troubleshootingo VCMPo Troubleshooting Business policies, FW rules, business intent overlays, QoE, and traffic flow for SD-WAN o Troubleshooting overlay and underlay Networks/Tunnels for SD-WAN• Documenting all troubleshooting and configurations via the electronic case management system (SNOW) Processing tasks according to predefined processes, and driving chronic and complex cases into quick and efficient resolution improving NCR knowledge base, documentation, and guides

Giza, Al Jizah, Egypt

• Troubleshooting different types of technologies such as L3 MPLS, L2 MPLS VPNs over wired or wireless media, and mobile 3G environment. • Troubleshooting edge devices such as ATM, Ethernet & IP DSLAMs• Troubleshooting PE-CE routing protocols (BGP, OSPF, EIGRP, RIP, Static).• Troubleshooting inter/Intra autonomous systems routing of BGP/MP-BGP.• Modify/Place configuration on customer’s equipment to solve their relevant issues.• Monitoring Network Core, Distribution, and Access Layers and act proactively to minimize response time.• Handle IS-IS, BGP, and International neighbors’ alarms as well as handling main responsibilities of 2nd level team during night shifts.

Cairo, Egypt

• 1st level in Customer support receiving problems in form of phone calls or online communication.• Troubleshoot customer's DSL Problems (software/hardware problems, connectivity issues, or billing problems)

New Cairo, Cairo, Egypt

• Install and configure computers, network devices, and operating systems.• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.• Troubleshoot system and network problems, diagnosing and solving hardware or software faults and evaluating new technology, and replacing parts as required.

Al Minufiyah, Egypt

• Monitor, Install and configure computers, network devices, and operating systems.• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.• Troubleshoot system and network problems, diagnosing and solving hardware or software faults and evaluating new technology, and replacing parts as required.