• Leading and supervising as Manager in Fulfilment department leading a team of 25 co-workers and 1 Team Leader providing training, guidance and support to ensure efficient operations.• Planning weekly rota covering a 24h operation.• Ensuring that daily orders are efficiently processed to be delivered to customers.• Supporting other departments within Logistics side and customer service.• Maitaining the top 5 in every KPI within the function.• Keeping up to date with developing technology used in the function – including implementation of new ways of working, new apps, tools and equipment.• Working with the new implementation of IDS (IKEA delivery service) as part of UK trial store for takinmg delivery service in house. • Acheived 1st for 0 oversells Globally for 6months (The only store that has ever acheive this)• Acheived top 5 ranking in the golden forklift within the UK KPI ranking.

• Working as a co-worker to assist the replenishing process prior to the store opening.• Replenishing stock in accordance with the standards set by IKEA and with the use of appropriate equipment.• Seperating and sorting waste generated from replenishing stock. • Assisting with stock-taking.• Working alongside the fulfilment department with customer orders.• Supporting junior and newer recruits within the team.

• Front of house team member providing cashier duties.• Adhering to customer orders taken verbally.• Supporting the management in handling customer complaints to ensure customer service is provided to the satisfication of the customer.• Organising and maintaining workstations in accorandance with the healthy and safety policies/guidelines.• Understanding and adhering to the company policies.• Assisting with deliveries and stock take.• Assisting with preparation of food prior to the restaurant opening.

• Managing and supervising a team of circa 30 team members.• Training, motivating and leading team members to provide customer service at a high standard.• Adhering to quality, service and cleanliness standards during every shift.• Ensuring orders are taken and delivered in a prompt, accurate and friendly manner with a smile.• Resolving customer complaints and ensuring that any complaints are handled to the customers satisfaction.• Assisting with profit and loss management by maintaining an account of the shift revenue against labour costs.