Omar Helmy Email and Phone Number

•Assisted Customers with reservation, ticketing, and boarding resulting in an overall positive reviews about the airline and reduction in customer wait times.•Monitored schedule changes and helped impacted customers•Provided timely and accurate information to customers regarding flight schedules, fares, and promotions•Collaborated with other departments to ensure customer issues are resolved in a timely manner•Handled a high volume of customer inquiries and provided exceptional customer service in a fast-paced environment.•Assisted customers with flight bookings, changes, cancellations, and inquiries using the airline's computer reservation system (e.g., Amadeus).•Resolved customer issues and complaints promptly and effectively, ensuring customer satisfaction and loyalty.•Demonstrated strong knowledge of airline policies, fare structures, and ticketing procedures to provide accurate information to customers.•Collaborated with other departments, such as flight operations and customer support, to ensure smooth travel experiences for passengers.•Maintained up-to-date knowledge of airline products, services, and promotions to upsell and cross-sell when appropriate.•Effectively handled and resolved challenging situations, such as flight delays, cancellations, and rebooking, while maintaining a calm and professional demeanor.•Utilized communication tools and systems to correspond with customers, colleagues, and other airline staff to facilitate seamless operations.•Consistently met or exceeded performance targets, including call handling time, customer satisfaction ratings, and sales goals.•Participated in ongoing training and professional development programs to enhance skills and stay updated with industry trends and regulations.

•Established partnerships with other entities to ensure alignment between business objectives and customer needs and spread knowledge about AIESEC•organized and participated in offline marketing campaigns•Analyzed and evaluated market trends and customer feedback to identify and capitalize on new leads.•Collaborated with team members to develop and execute business-to-customer (B2C) marketing and sales strategies.•Conducted market research and analysis to identify target customer segments and understand their needs and preferences.•Actively engaged with customers through various channels, such as direct outreach, email campaigns, and social media, to generate leads and convert them into program participants.•Conducted personalized consultations with prospective customers, providing them with detailed information about AIESEC programs, benefits, and application processes.•Managed customer inquiries and provided timely and accurate responses, addressing concerns and providing necessary support to ensure a positive customer experience.•Built and maintained strong relationships with customers, establishing trust and rapport to encourage repeat participation and referrals.•Collaborated with cross-functional teams, including marketing, operations, and finance, to ensure seamless program delivery and customer satisfaction.•Actively participated in team meetings, training sessions, and professional development opportunities to enhance sales and communication skills.•Participated in The recruitment process for the peak following mine