Ensuring the Company's treatment of employees is consistent with its core business values and objectives.Handling employee complaints, managing grievance procedures.Investigating and resolving complex or critical employee relations issues in a timely and effective manner.Collating and analyzing employee feedback across all levels on a regular basis and revising people programs and policies to generate more positive outcomes.Participating in and/or leading projects focused on continuous improvement.Observing Performance of employees and applying actions, action plans up to terminationsHandling a team of ER Specialists

*Understanding and analyzing the business needs according to the operational situation. *Creating creative content for marketing for the vacancies. *Marketing for the vacancies available on different platforms. *Creating pool of the data for the applicants all over Egypt *Building rapport with the applicants for future vacancies . *Promoting the company name . *Reviewing, screening,and filtering the applicants . *Making sure of providing proper feedback to the rejected applicants* *Continuing the procedures once the applicant is already accepted. *Filtering the applicants. *Making sure that the applicant fit for the position.

Introducing the products to new customers. Planning for more sales for big sizing the service coverage. Creating and Applying sales plans. Answer calls and respond to emails Handle customer inquiries both by telephone and by email Research required information using available resources Manage and resolve customer complaints Provide customers with product and service information Enter new customer information into system Update existing customer information Process orders, forms and applications Identify and escalate priority issues Route calls to appropriate resource Follow up customer calls where necessary Document all call information according to standard operating procedures Complete call logs Produce call reportshandling escalations and customers want to cancel ,and retaining them

Answer calls and respond to emails Handle customer inquiries both by telephone and by email Research required information using available resources Manage and resolve customer complaints Provide customers with product and service information Enter new customer information into system Update existing customer information Process orders, forms and applications Identify and escalate priority issues Route calls to appropriate resource Follow up customer calls where necessary Document all call information according to standard operating procedures Complete call logs Produce call reports