Joined The first Pakistan based fintech startup. Also the first Pakistani fintech to getIFC (World Bank Group) investment taking the company's valuation to USD ~15 Million(Jan 2020).Lead and manage operational exclence through process improvement andautomations.Nationwide Snd Operations & Technology Operations Management.Stakeholder Management.Vendor Management.Management Team of 6 direct reporting employees.Retail business management & Branding.Designed and dictated company's strategy resulting in considerable growth.Designed and apply new trackable KPI structure to help organization achieve thegoals.Campaigns and promos to boost the business.Lead extensive analytics and generated actionable insights for increased retailengagement.Designing CLM campaigns for increased engagement and churn prevention.Planning Executing and Presenting the structural performances and driving actionable

Supervise New Retail Inductions and Facilitate Business Development at retail through aTeam of Retail Development Of Officers.Performance Management of existing retailBrand Visibility at outletsTarget Achievement supervision Operational Support to the teamPerformance Reviews and Performance Management

As Business Planning, Reporting & Analyst in Sales and Distribution, we connect our sales teams with organization level goals and requirements and Lead them to achieve these goals through efficiency by improvement plans, campaign, and performance indicators monitoring and relevant education by conducting business studies on historical trends clubbed with new opportunities and forming new way of work to meet upcoming challenges.Business analysis.Planning and execution of business plan to achieve organizational Goals.Performance visibility.Vendor management.Campaign management.Best use of technology in order to enhance efficiency.ROI management for business Partners to ensure enhanced motivation towards business goals.Enable management to make quick decisions.

As Team Leader Channel OperationsLeading the team of Workforce management and the technology operations in order to ensure smooth operations with includes:Resource management and scheduling of Contact Center based on business requirements to ensure service delivery.Vendor Management.Performance monitoring and Flag raising.People Management.Project Management.Enablement of technology in order to ensure smooth operations.Permanent member of CFT for projects, assignments; Ensure deadlines as per project specifications and timelines.Support terms of development and enhancement of Business Support Applications, Systems, Processes and SLA’s, by achieving KPI’s & maintaining a high efficiency level.

IKAN Engineering Services Pvt. LtdLahore, PakistanIKAN Engineering Services Pvt. Ltd is one of the best service providers of business in Pakistan. As part of the Organization and as Manager Coordination to CO where I had to ensure.efficient coordinate within departments in order to facilitate efficient & accurate end to end implementation or all IT related projects, ensuring maximum involvement from the Top by reporting & facilitate communication at all times during the life of the project, Identifying needs of the project, Requirement gathering, Planning, Implementation, Testing and Closure, continuous journy to improve the usage of technology to enhance productivity and efficiency.Project Coordination.Hardware and Software Procurement.To ensure end to end smooth deployment of all modules.Conducting UAT in coordination with the end user of each module.bridging the Communicating to manage change conducting UAT to ensure quality of product delivery.Troubleshooting System/Network Issues.Keeping a Track of Performance.Structured Networking.Devices Installation and Configurations.Domain implementation and management.Support to Management for technology enablement.Making sure that eventual and regular data backups are taken to avoid maximum data loss in worst case scenarios

As Team Leader Channal OperationsLeading the team of Workforce management and the technology operations in order to ensure smooth operations with includes:Resource management and scheduling of Contact Center based on business requirements to ensure service delivery.Vendor Management.Performance monitoring and Flag raising.Perople Management.Project Management.Enablement of technology in order to ensure smooth operations.Permanent member of CFT for projects, assignments; Ensure deadlines as per project specifications and timelines.Support terms of development and enhancement of Business Support Applications, Systems, Processes and SLA’s, by achieving KPI’s & maintaining a high efficiency level.