Omar Javed Email & Phone Number

New York, New York, Us

St Louis Park, Minnesota, Us

▪ Deployed 3 Node Kubernetes Cluster for SQL Server availability Group to on premise Dev environment. Lead transition from manual deployment configuration to declarative code, decreasing infrastructure deployment time by 90%▪ Drive automation of operational activities in PowerShell. Create and deploy scripts to solve repeat issues utilizing a Graphical User Interface (GUI) for easier deployment by Junior Staff. ▪ Implement Monthly server patches in Production and Developer environment, Third Party software Updates, Test and whitelist Cumulative updates when applicable. ▪ Create internal Confluence Wiki of Knowledge base articles and Best Practices with regards to Windows, Mac OS, Exchange Administration, Skype for Business, virtualization and Networking. Provide training and orientation to new hires, temps, junior staff and existing employees.

▪ Planned, designed, and implemented deployment of private cloud/virtualization in System Center 2012. Automated creation and deployment of Virtual machines to meet end user needs. Manage iSCSI storage cluster efficiently and create cost implementation based on Storage type used for projects. ▪ Lead and manage team of 5 support administrators across multiple offices in Houston, Raleigh, Boston and New York. Maintain Global IT Help Desk ticket queue while maintaining strict SLAs, work with offshore teams for escalation. Spearhead 24/7 on-call coverage rotation for global IT Support desk.▪ Administer 700+ Guest, 3 Host Hyper V Cluster in Virtual Machine Manager. ▪ Create internal Wiki of Knowledge base articles and Best Practices with regards to Windows, Mac OS, Exchange Administration, Skype for Business, Hyper V virtualization and Networking. ▪ Deploy WDS deployment for Windows 10 migration utilizing MDT lite touch install. ▪ Providing training and orientation to new and existing employees. Update senior leadership on planning and Technology developments. ▪ Achieved 98.5% rating from users in most recent yearly performance report based on how quickly issues are solved, communication quality, availability with users, and promptness in solving the issue.

New York, Ny, Us

Provided technical support for Remote Access with RSA ID Token for PC, Mobile iOS devices, and BYOD for employees and consultants across the globe. Assumed role as the point of escalation contact for issues concerning iOS devices with VPN, Junos Pulse, security lock out, and connectivity and network issues. Administered daily technical support for over 1,500 users via email, phone, desk side, and remote access by utilizing Windows desktop connection. Maintained and updated policies and procedures on ± internal website. Effectively collaborated with vendors for special retail conferences and promotional events; researched and implemented vendor-specific technology needs and set up/supported mobile hotspots and network printers requiring the necessary hardware.Key Contributions:● Oversaw the iPhone and iPad set up and integration processes for 37 brick and mortar stores; installed necessary security profiles and network access authentication using Junos Pulse.● Lead support for onsite Senior Executives and in charge of escalated trouble shooting tickets.● Successfully set up and provided support for all video conference calls in the flagship 59th Bloomingdales Executive boardroom; administered technical support for PC video calls using Polycom Desktop and Fuze.● Aided with the hardware inventory and procurement processes to ensure correct deployment of approved hardware; maintained equipment inventory database.● Audited all network PCs for unauthorized software, contacted end users with appropriate security guidelines, and kept inventory of software licenses.● Configured and synced BlackBerry devices with the company’s email, calendar, and contacts. Successfully managed all company-issued mobile accounts with Verizon, T-mobile, and Sprint; utilized problem solving skills to solve mobile device concerns and technical issues experienced by employees travelling internationally.

Provided help desk/desktop support to users during on and off hours via phone, desk side assistance, and remote access using Remote Desktop and LogmeIn. Accountable for identifying and troubleshooting network connectivity issues caused by network failure and improper configurations. Installed new software drivers and patches along with troubleshooting applications. Managed user training procedures, developed Help Documents, and customer orientation duties when required; successfully transitioned Windows XP into Windows 7 within the office.Key Contributions:● Created user accounts and group rights through Active Directory, and imaged new PCs to specific network specifications by utilizing Norton Ghost.● Supported users concerning system outages and updated them on the status and progress of the resolution.● Collaborated with third party vendors for assistance in resolving complex technical issues.

Administered technical support to over 100 users via phone, email, desk side and remote assistance by using DameWare Remote Administration and Microsoft Remote Desktop. Utilized Remedy Ticketing System in regards to organizing, tracking, and resolving trouble tickets.Key Contributions:● Managed user accounts in Active Directory and the BlackBerry Enterprise Server.● Set up, configured and provided maintenance of network printers, local printers and other peripherals including network and personal scanners.

Administered technical support to end users via phone, remote access, and desk side assistance; mapped printers and network drives. Key Contributions:● Created logs of all phone calls and maintained internal database of troubleshooting procedures.

Bachelor'S Degree, Economics

Bachelor'S Degree, Economics With Minor In Computer Science

Bachelor'S Degree, Economics