Experienced IT technician offering effective technical support with the ability to quickly diagnose and resolve various issues. Proficient in operating systems (Windows, macOS, Linux), office software, and network management tools. Strong skills in configuring and troubleshooting LAN/WAN networks, routers, switches, and wireless access points. In-depth knowledge of IT security principles and data protection techniques. Excellent communication and customer service skills, capable of clearly explaining technical concepts to non-technical users. Quickly adapts to new technologies and continuously learns. Additional skills in C, C++, MATLAB programming, as well as robotics and electronics.