* Serve as the primary point of contact for assigned customers, establishing and maintaining strong relationships with key stakeholders.* Understand customer needs, goals, and challenges, and proactively identify opportunities to drive value and ensure customer success.* Regularly communicate with customers to provide product updates, gather feedback, and address any questions or concerns.* Guide new customers through the on boarding process, ensuring a smooth and successful implementation of our products or services.* Conduct training sessions and product demonstrations to educate customers on the features and functionalities, enabling them to maximize their usage and achieve their desired outcomes.* Act as a customer advocate within the organization, representing customer needs and feedback to the product, sales, and marketing teams.* Provide insights and recommendations based on customer feedback to drive product improvements and enhance the overall customer experience.*Identify opportunities for up selling or cross-selling additional products or services to existing customers, working closely with the sales team

• Assist the sales team in managing daily activities, preparing presentations, and coordinating meetings.• Act as a liaison between the sales team, and other departments within the organisation to ensure smooth communication and coordination of activities.• Maintain and update customer databases, including contact information, sales records, and communication logs.• Prepare and process sales orders, contracts, and other documentation accurately and in a timely manner.• Liaise with the operations and collection departments to ensure timely deliveries.• Manage all sales reports including CRM from the sales side and give feedback and reports.• Collaborate with the marketing team to create promotional materials and sales collateral.• Participate in sales meetings, brainstorming sessions, and training programs to stay informed about product updates, market trends, and sales techniques.

Restaurant Training including installation of Haader system at partner locations• Ensures & improves the restaurant's operation and increase the order acceptance rate, reduce vendor delay• Implement new configurations to support operations• Proactively liaise with Restaurants, investigating and resolving restaurant issues in a timely manner• Identify causes of operational issues as well as symptoms, diagnosis, and cure• Collaborative problem solving with many different stakeholders in the business:, Account management, Driver operations, Customer Service, etc• Restaurant Performance Data Analysis & Reporting• Scheduling and carrying out training with new and existing restaurant partners, troubleshooting and Tech Replacement

Onboarding team:● I was responsible for delivering the tablets and givingthem the proper training on the system and how to use it properly ● Resolve Technical issues on time for vendors (location, vendor portal, 9cookie.etc).Coordinate and collaborate with other departments for sales related matters (Marketing,Operations and Finance department)● Act as a first point of contact and respond quickly for partner restaurant queries orcomplaints, calls and emails if the Sales Representatives are not available and delegate thetask to the appropriate Sales Representatives● Upload and update restaurant information online and in a timely manner● Responsible for setting up and configuring the system for new partners and trainings andsystem issues from the vendor/partner side● Update and monitor the closed restaurants● Collection and documentation of restaurant contracts and amendments, filling of restaurantcontracts, and other sales related data● Prepare contract delivery and pick up report on periodic basis● Manage quality account of the restaurant, ensuring continuous partner relationships andresolve operations issues between partner restaurants, users/partner restaurants and users● Prepare reports for partner restaurants on transmission methods, assist in programming andreplacing GPRS printers and train restaurant/call center personnel on how to usetransmission system (GPRS, Pigeon software)● Maintain accurate records of all sales and prospecting activities including:● Follow-up activities● Transmission methods reports● Contract delivery and pickup report: Acknowledgment of the contract receivingand delivering for new restaurant

Act as a first point of contact and respond quickly for partner restaurant queries orcomplaints, calls and emails if the Sales Representatives are not available and delegate thetask to the appropriate Sales Representatives● Upload and update restaurant information online and in a timely manner● Responsible for setting up and configuring the system for new partners and trainings andsystem issues from the vendor/partner side● Update and monitor the closed restaurants● Collection and documentation of restaurant contracts and amendments, filling of restaurantcontracts, and other sales related data● Prepare contract delivery and pick up report on periodic basis

* Preparing and sorting documents for data entry* Creating data backups as part of a contingency plan*Responding to information requests from authorised members*Testing new database systems and software updates