Omar Kovacic Email & Phone Number

Sarajevo, Federation Of Bosnia And Herzegovina, Bosnia And Herzegovina

• Ensure that the selected solution architecture and development approach fit the budget and time constraints.• Work with multiple Account Executives to support opportunity qualification process• Direct presentations to prospective customers and partners using knowledge of industry trends and standards and common industry challenges coupled with HAUD solutions and products• Prepare technical part of response to RFPs and RFIs• Develop product demonstrations, including specification, testing, and delivery• Drive the process of delivering high-quality product and architecture presentations and demonstrations• Demonstrate advanced HAUD product concepts• Contribute to the development of Company goals, growth and profitability targets by being an active member of the team and culture• Keep up-to-date with developments in Telecoms, associated technologies and the customer and supplier market places

• Documented and validated customer's business requirements and mapped to Infobip product functionalities• Configured/customized Infobip solutions to meet customer's business requirements• Created SoW and defined low-level SoW requirements• Attended internal project meetings and provided status on progress of activities and deliverables• Conducted consulting and solution enablement sessions for customers and documented with meeting minutes summaries• Ensured highest degree of customer satisfaction during implementation project• Designed conversational user interfaces and content• Created natural dialog flows, wireframes, and templates for Infobip solutions • Documented solutions and best practises and shared it with Professional Services community• Participated on product related initiatives and projects, and acted as assistance for product development• Provided regular updates to a Sales Engineers on features, roadmaps, changes, and trends in products/solutions• Collected product feedback from customers and partners• Participated in Continuing Education sessions• Aligned and onboarded on functionalities released with each new product update

Sarajevo, Federation Of Bosnia And Herzegovina, Bosnia And Herzegovina

Acted as project manager for delivering the proposed solutions promptly to the customers, and coordinated all internal and external stakeholders during all phases of the project delivery cycle.• Created technical specifications for solutions offered to clients, as well as RFP-s and security questionnaires.• Tracked technology trends and client's requirements to steer further development and speed up time-to-market to deliver the service to customers.• Served as a pre-sales resource by supporting the primary sales representative in all phases of the sales process, evaluating business needs to create a solution suitable for the customer needs and requirements.• Worked closely with all internal and external stakeholders to define project requirements for the development of designs and solutions. • Acted as an engineering resource by providing product education, technical assistance, education and after-sale support.