Omar Lawrence Email & Phone Number

Edmonton, Alberta, Canada

Edmonton, Alberta, Canada

Toronto, Ontario, Canada

Responsible for overseeing retail branch activities across Canada to ensure they comply with governing regulations, adhere to internal controls, and effectively manage risk, while maintaining Key Risk Indicator Frameworks.• Led and coached a remote team of 17 Business Controls Specialists.• Assessed how the Bank risk’s appetite and risk culture measured against retail branch’s daily decisions making.• Championed a high-performing team environment and implement strategies that developed and motivated the team by fostering an inclusive workplace.• Analyzed Power BI productivity reporting to ensure employee case benchmarks/volumes are met.• Management oversight on team performance results as measured by internal stakeholders such as Quality Control.• Performed pre-define checks to decision making with high-risk reports to mitigate risk to branches across Canada.• Managed individual performance by monitoring productivity and quality control results, and provided coaching as required.• Communicated initiatives and directives with the team brought forward by Senior Management.

Toronto, Ontario, Canada

Responsible for identifying needs and potential roadblocks, providing insight and solutions to simplify the estate journey thereby enabling a superior customer experience.• Led and coached a remote team of 11 Estate Specialists who contributed to asset retention of over $500M.• Helped with the design and implementation of a new National Estate Centre of Excellence (COE), the mandate of which was to provide a simpler estate journey to improve the customer experience.• With partners/stakeholders, assisted in implementing new and enhanced support initiatives and periodic branch roll outs.• Maintained a 125% productivity ratio by focusing on continuous improvements.• Contributed to the modification of current technology (PEGA) for the estates new work stream and assisted with the strategic national roll out.

Business Service Centre - Corporate & Commercial Banking Office Toronto

Responsible for the service delivery to various partners throughout the commercial banking network. • Led and coached a team of over 15 Customer Service Consultants to address the needs of corporate and commercial banking customers throughout Canada.• Monitored Key Risk Indicators (KRIs) and Service Level Agreements (SLAs) to ensure risk mitigation, while ensuring direct reports were accountable according to the work assigned, to drive and deliver a best-in-class customer experience.• Identified opportunities to drive team development through Key Performance Indicators (KPIs) to ensure that accountability was properly aligned with individual performance.

Toronto, Ontario, Canada

• Managed an assigned portfolio for over 400 clients with complex small business needs.• Provided professional business/finance advice and which increases the small business owner's ability to succeed in their business.• Prepared loan applications for review by underwriting through completing financial analysis, management assessment, security completeness and challenge decisions made by underwriters with reason.• Developed, presented and sold banking solutions which address identified business needs.• Offered small business owners a total financial solution by referring/working with other partners from different business lines.• Completed credit reviews for payment and borrowing facilities maintained by at payment history, credit bureau information, and change in ownership structure to ensure timely and sufficiently detailed fashion. • Detect early warning signs and Identify deteriorating and/or unsatisfactory trends affecting the loan portfolio, seizing opportunities to reduce risk and loss. • Identified prospects using multiple channels including asking for referrals from existing customers, developing centres of influence through a network of community business contacts and participating marketing/educational seminar.

Toronto, Ontario, Canada

• Led the delivery of customer service through monitoring recorded escalated concerns and issues relating to the operations of the branch, transactions conducted by frontline staff.• Performed retail lending compliance and execute duties of the branch privacy officer, Anti-Money Laundering Compliance Officer.• Conducted weekly and Monthly coaching sessions through developing and obtaining agreement on individualized development for all direct reports.• Ensured adherence to Bank security procedures and meeting financial objectives related to expense management as well as achieving other objectives related to customer service, human resource management and operational effectiveness.• Recruited, hired and promoted team members according to standard bank policies.• Recognize and reward success and manage non-performance.• Monitored non-interest expenses against budgets (by reviewing management reports), ensuring reasonable explanations exist for any variance.• Ensured customer service staffing levels/work schedules meet customer service demands.• Monitored and acted on deficiencies with branch premises, systems, equipment and supplies.• Adhered and ensured team members’ adherence to regulatory compliance and Occupational Health & Safety• Established and monitored goals for direct reports and measure through annual performance review.

Mississauga, Ontario, Canada

• Processed mortgage applications for new home purchases, rental properties and refinances.• Processed visa credit card (regular and student) and line of credit applications.• Established new day to day banking accounts.• Resolved daily telephone and email client queries and complaints relating to discrepancies on their day to day accounts, inquiry on their mortgage, visa and line of credit accounts.• Established Registered Education and Savings Plans and Tax-free Savings account.• Sold mutual funds based on client’s investment risk tolerance, time horizon and historical performance of the bank's funds for registered and non-registered accounts.• Sold Traditional and Index-Linked GICs for registered and non-registered accounts• Assisted clients to establish new online brokerage account for Scotia-McLeod Direct investing and Scotia-itrade.• Achieved over one hundred and twenty percent (120%) of retail and investment sales target last financial year.

Kingston, Jamaica

• Coached nine direct reports weekly on performance, referral targets and personal development.• Assisted direct reports with personal development plan relating to current and future career development.• Completed quarterly and annual performance appraisal reports for direct reports.• Completed monthly and annual returns regarding money laundering, past due loans and staffing levels.• Reviewed salary general ledger monthly to ensure staff salary were calculated correctly • Reviewed management exception reports to ensure that there were no discrepancies with significant cash deposits, service charges, fees collected for wire transfers and drafts, and teller balancing.• Prepared and submitted monthly staff plan reports to Human Resources to ensure that overtime/extra-hours were effectively managed and within budget.• Completed daily compliance review for all new accounts, which included day to day accounts (personal and non-personal), mortgages, lines of credit and commercial loans.

Montego Bay, Jamaica

Bachelors Of Business Administration (Bba)

Diploma, Finance