Capella Entertainment W.L.L is a professional specialized Company in Complete Cinema Solutions starting from feasibility studies to designing, fit-out, supply and installation, consultation till commercial cinema's operation and management.

An experienced leader, currently running as managing partner a business unit within one of the largest growing firm sector in GCC.Proven results in tur-around situations, as well as strategic business development and brand extension. rich expertise in regional operations and general management, and 15 years of experience.strong leader in Retail and Leisure & Entertainment industry.

 Plan and execute operational procedures to ensure the smooth and efficient operation of the business. Perform duties and supervise Theatre Managers and F&B Managers in all aspects of operations including Box Office, Concessions, retail, coffee shop, lounges, ushering and projection. Develop, set, review and monitor uniform standards, operational practices, company policies, hygiene, quality standards and ensure they are adhered to. Ensure efficient and effective deployment of staff to provide service standard and manage business levels. Continuously review all aspects of the operations to maximize customer satisfaction, operational efficiency and effectiveness, enhancement of sales, profitability and standards. Responsible for coordinating and ensuring the effective training and development of all managers and staff including succession planning. Designing an action plan for opening each new cinema taking into consideration all possible needs and logistics for opening new project. Ensure all day to day accounting and financial controls are fully operational.Liaise with marketing staff in the preparation of advertising and marketing plans and ensure full support from operations. Set and ensure all procedures are followed and be responsible for monitoring and updating quality procedures, carryout operational audits. In Liaison with the company Health & Safety Manager set all emergency and health and safety procedures and ensure they are fully implemented. Receive reports on all relevant events for the information of the senior Management, General Manager and investigate all events and take corrective action as required.Ensure effective, preventive maintenance programs are carried out for all cinemasManage key performance indicators Setting up new operations and plans to develop the business.Monitor through Theatre Managers and chief projectionist to ensure excellent presentation and filming screening standards.

Logistics support in all cinema and film distribution aspects Film distribution and marketing. Film censorship coordination / Audiovisual commission affairs Legal registrations, customs, and distribution rights Setting sales targets  Maximizing sales and profitability  Providing your team with a stimulating and supportive environment  Maintaining and increasing standards of customer service Driving team performance  Controlling the training and development of your staff

A team leader, a business planner, a human resources officer and a marketing executive all rolled into one. Promoting films, Staff training, Handling complaints and customer enquiries. Dealing with problems as and when they arise. Budget control also responsible for ensuring the overall financial success of the cinema.  Making sure health and safety regulations are adhered to by every member of staff. Responsible for masterminding promotional events at your cinema and hosting film premieres.

A large trading / manufacturing group that deals with pharmaceuticals, chemicals, medical equipment, agriculture, veterinary, computers and modern technology

Multinational Tourism Real Estate and Time Share CompanyPOSITION RESPONSIBILITIES: Reporting to the Vice President, the key responsibilities were:Serving as a mentor to front line sales executives in solutions selling, executive relationship development and client service.Developing sales objectives, manage the development of plans, and consistently and accurately forecast quarterly and annual revenue streams.Working closely with marketing and other executives to develop pricing strategies and sales campaigns customized to our strategic clients.Establishing performance quality measures to help assess team and individual performance levels.Reviewing regular results assessments of sales staff productivity and reports to executives.Overseeing activities of direct sales reports to ensure professional and effective services to customers.Serving as escalation point for any client or team issues.Creating processes and incentives to ensure high standards of performance.Ensuring that training programs are developed and implemented; collaborate with customers, sales unit, customer support, and customer education to establish effective programs.Working cross departmentally throughout Blackboard to properly position and promote sales team for operational success. Representing Blackboard at national conferences, client meetings and other public forums.Communicating with customers to assess customer satisfaction level with services and products.