• Coordinates and executes the HR activities and administrative tasks to ensure effective day-to-day HR operations and case management.• Completes all assigned tickets within the guidelines and SLAs (hiring, transfers, promotions, salary increase, award payments, exits, HR letters, contract renewals, end of probation) while ensuring completeness of the workflow documents and manuals.• Serves as the point of contact for all employees related to personnel administration topics.• Automates manual process steps and implement successful continuous improvement projects.• Provides end-to-end project management with the collaboration of internal teams to design, develop, and implement digital projects.• Tracks project performance, specifically to analyze the successful completion of short- and long-term goals.

Acts as the first line of support between employees and HR staff. To aid PepsiCo employees with their day-to-day issues, log queries on our ticketing system and look for the best way to resolve them efficiently. Work closely with other team members to improve our services and achieve shared goals.Responsibilities:Log received queries on ticketing system.Resolve queries quickly and efficiently or direct the employee to the right channel.Identify recurring problems, report trends to management, and recommend possible solutions or correction procedures.Resolve as many requests as possible on first call resolution, thereby reducing the number of inquiries redirected to next level of support.Prepare weekly & monthly analysis report about call center activities.Provide an advisory service to employees ensuring that they are fully aware of their entitlements.Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently.Partner with team members to execute plans to improve customer satisfaction with a focus on processes.Manage escalation and take ownership for ultimate issue resolution. Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed.Ensure knowledge management platform is updated.

Maintain personnel files and keeps employee records up-to-date by processing employee status changes in timely fashion.Perform orientations, onboarding and update records with new hires.Maintain records of personnel-related data (payroll, personal information, leaves, turnover rates etc.) in both paper and the database and ensure all employment requirements are met.Assist in hiring process by coordinating job posting on Website, reviewing resumes, schedule meetings, performing telephone interviews and reference checks.Prepare necessary hiring documents and employment contracts.Respond to internal and external HR related inquiries or requests and provide assistance. Assist in ensuring company policies are well implemented.Assist in ad-hoc HR projects and support other functions as assigned.

Responsible for head-hunting managerial level positions for reputable companies by screening CVs and phone screening and appointing interviews and monthly reports.

Exposed to different departments (HR, Finance, and Marketing) to experience the actual work done in real life.

Exposed to the banking sector especially the Trade Finance department, which added to my skills the ability to get to know the Fiscal and Monetary systems from the banking point of view.