Omar Mahfouz Email and Phone Number

Handling customer complaints addressing disqualified customers and resolving their issues to maintain customer satisfaction and build trusting relationships with the company's customers. Coordinating with various facility management departments to resolve customer issues, and follow up on customer feedback regarding the resolution of their issues. Managing with the marketing team to improve company quality and efficiency. Working closely with clients to understand their needs and goals.

Handling new accounts; collaborating with the Sales Team to understand customer requirements. Conducting surveys to gather field data. Planning and modifying product configurations to meet customer needs. Selecting and recommending the most suitable product. Preparing native proposals. Preparing presentations that explain products or services to customers and being responsible for entire project completion. Reviewing progress with technicians in the field, keeping informed on industry news and trends, products, services, competitors, relevant information about new technologies and the latest product-line developments according to new markets and researching for new products.

Providing support to drive marketing initiatives for in-person and virtual networking events, including developing media posts and email advertising campaigns. Creating presentations featuring marketing indicators and key performance indicators (KPIs). Managing with the marketing team to improve after-sales quality and efficiency. Working closely with clients to understand their needs and goals. Analyzing competitors and conducting research on target markets to create brand messaging that resonates with the customer base.