Omar Manaa Email & Phone Number

Australia

As a Cloud Systems Engineer, I play a critical role in supporting and optimizing the data center infrastructure within Pronto Cloud, a division of Pronto Software that delivers IaaS, PaaS, and SaaS solutions for enterprise clients. My work spans across a virtualized environment powered by VMware, Linux, and Windows, with a strong focus on implementing, maintaining, and improving enterprise-level solutions.Key Responsibilities:- Data Center Operations: Installation, troubleshooting, maintenance, and decommissioning of data centre hardware and equipment.- VMware Infrastructure Management: Installation and support of VMware products, including vCloud, vCenter, NSX, and ESXi.- Asset and Hardware Management: Overseeing hardware lifecycle management and asset tracking for data centre operations.- Software and Patch Management: Handling upgrade and patch management for both software and equipment, ensuring systems remain up to date and secure.- Backup and Disaster Recovery: Managing backup, endpoint protection, and disaster recovery systems using technologies like Rubrik and Zerto.- Operational Support: Performing daily operational tasks, documentation, and general IT support, with occasional after-hours support as required.- Hybrid Work Flexibility: Balancing on-site and remote work while collaborating with cross-functional cloud teams focused on infrastructure, networking, and security.- Specialized Technologies: Extensive experience with Cohesity, Pure Storage, LogInsight, Zerto, NetBox, and CyberArk.In Conclusion, I oversee the comprehensive lifecycle of data centre and cloud infrastructure, ensuring systems are optimized, secure, and aligned with business goals. My expertise lies in managing complex environments, where I excel in troubleshooting and improving operational efficiency.

Victoria, Australia

Proficiently serving as a Specialist Technician and Systems Engineer, I offer on-site support as a vital member of each school's ICT team. My role encompasses diverse responsibilities ranging from technical network administration to effective communication, planning, and management.Key Contributions:• Overseeing Network Infrastructure: Spearheading the maintenance of critical network elements including Active Directory, Group Policy, DHCP, DNS, LAGs, and more.• School Services Management: Efficiently managing essential school services such as LAN, WLAN, VLAN, LAG, Proxy, Hyper-V, Wi-Fi Certificates, Shares, Printing, and more.• CCTV System Management: Skillfully handling the server-based school CCTV system (Wisenet WAVE).• Device Imaging: Expertly conducting device imaging via PXE through MDT and WDS for Windows OS and iOS LAB.• Print Management: Ensuring seamless print management throughout the school environment using Papercut.• Operating Systems Troubleshooting: Proficiently addressing issues in various operating systems, including iOS and Windows.• In-depth Network Analysis: Providing ongoing comprehensive analysis of existing network and server configurations.• Cloud Services Familiarity: Actively pursuing expertise in cloud computing services with a focus on Azure, backed by official certifications (AZ-900, AZ-103) and practical training.• Office 365 and Google Apps: Successfully managing Office 365 and Google Apps to enhance school productivity.• Backup System Configuration: Skillfully configuring the backup system using Veeam and QNAP.• eduStar Modules Oversight: Ensuring efficient management of all eduStar modules, including MC, SIPS, ITAM, and more.• Comprehensive Configurations: Proficiently handling diverse configuration tasks, encompassing network devices, systems, and scripting (PowerShell, VBScript, BAT, etc.).

Palestinian Authority

Experienced Computer Networks and Systems Engineer optimizing Ministry of Education's complex IT environments. Proficient in L2 & L3 support, data center management, troubleshooting, and innovation. Skilled in cross-functional teamwork, IT project execution, and documentation. Maintains robust IT infrastructure across multiple sites.Key Contributions:• Expert L2 & L3 support for LAN, VLAN, WLAN, WAN, DC, DNS, radius, NPS, DHCP, and VOIP systems.• Advanced troubleshooting using VBS, PowerShell, BAT, etc.• Skilled in Data Center operations, including OS, network services, backup, firewalls, core switches, and HA configurations.• Managed secure external user access via VPN and policies.• Led innovative projects for enhanced system performance.• Collaborated with departments, aided technology bid analysis, and fostered teamwork.• Proficiently executed IT projects, focusing on solutions.• Meticulous documentation upkeep, including diagrams.• Managed robust multi-location IT-infrastructure, including:o 30+ controlled VLAN network oversight.o Enterprise Wi-Fi setup, roaming, captive portal, and radius integration.o Core switches (40Gbps), blade servers, diverse switches and routers.o VMware-based blade servers with all-flash SAN storage.o Configured Access Points from various vendors.o Fortinet UTM firewall, AV devices, Forti-Analyser, comprehensive backup solutions.Throughout my Ministry of Education tenure, I've contributed advanced tech skills, innovative thinking, and collaboration to ensure seamless IT operations and enhanced system performance. My troubleshooting prowess ensures stable and reliable IT infrastructure.

Palestinian Authority

Part-time Instructor, Modern University College – PalestineNetworks Fundamentals and Advanced Courses Engaged as a part-time instructor at Modern University College, delivering comprehensive and structured networks courses encompassing both fundamental and advanced concepts. These courses are designed to equip students with a robust foundation in networking principles and advanced techniques. The curriculum includes:• Introduction to Networking: Covering the foundational concepts and principles of networking.• Networking Standards and the OSI Model: Exploring industry-standard protocols and the OSI reference model.• Transmission Basics and Networking Media: Delving into transmission methods and various networking media.• Introduction to TCP/IP Protocols: Providing insights into the essential TCP/IP protocol suite.• Topologies and Ethernet Standards: Explaining network topologies and Ethernet protocol standards.• Network Hardware, Switching, and Routing: Detailing network hardware components, switching technologies, and routing principles.• Advanced IP Subnetting and VLANs: Going beyond the basics with in-depth IP subnetting techniques and Virtual LANs.• Troubleshooting Network Problems: Equipping students with the skills to diagnose and resolve network issues.• Best Practices of Network Cabling, Implementation, and Configuration: Highlighting industry best practices for network cabling, deployment, and configuration.As an instructor, my goal is to provide students with a comprehensive understanding of networking concepts, empowering them to excel in the dynamic field of information technology. Through interactive lessons and practical exercises, I aim to foster a strong foundation and advanced expertise in network architecture, administration, and problem-solving.

Palestinian Authority

• I was part of a team that developed policies and procedures for managing documents and files in the PMA.• Trained the PMA's staff on how to handle documents, classifying, shelving, restoring, sterilizing, and archiving them properly. • Trained the staff on how to use the archiving system in a standardized and systematic approach.• Putting the baseline for an electronic archiving system and explained the best practices of the features for such a system (metadata, DOI, OCR, ICR, …etc).

Australia

Oversaw comprehensive store operations, ensuring efficiency and accuracy. Responsibilities included:• Holistic Operations Management: Directed tasks spanning bill processing, employee payroll, stock oversight, and order coordination.• Efficient Financial Management: Automated and computerized financial processes, encompassing wage computation, sales tracking, and invoicing.• Strategic Reporting: Generated informative daily and weekly financial reports for the Chief Financial Officer (CFO), facilitating informed decision-making.

Palestinian Authority

Contributed as a key team member in the dynamic environment of Jaffa.Net, an Oracle partner and .Net applications developer. Key achievements encompassed:Project Collaboration: Actively participated as a team member in the innovative "Schools.Net" project, showcasing strong teamwork and effective communication skills.• C# & VB.Net Expertise: Demonstrated proficiency in developing C# and VB.Net applications, including archives systems and help desk solutions.• Web & Desktop Applications: Led the development of various web and desktop applications, consistently delivering high-quality solutions.• Database Analysis: Applied keen analytical skills to perform comprehensive database analysis, contributing to efficient application development.In this role, I consistently delivered innovative solutions, reflecting both technical expertise and effective teamwork, while contributing to the success of Jaffa.Net's projects.

Palestinian Authority

Contributed to the success of a business specializing in laptop and PC maintenance, web development, and wired/wireless networks for households and small businesses. Responsibilities included:• Strategic Network Solutions: Utilized Cisco-certified expertise to analyze and establish comprehensive network solutions.• Efficient Problem Resolution: Diagnosed and resolved PC hardware and software failures, ensuring swift issue resolution.• Dynamic Web Application Development: Leveraged vb.net programming skills to create fully dynamic web applications, enhancing online experiences.In this role, I played a pivotal part in enhancing customer satisfaction through efficient problem-solving, strategic networking, and innovative web development, reflecting the company's commitment to excellence.

Master'S Degree, Project Management/Risk And Resilience, 73

Activities and Societies: Successfully completed master’s degree program, specializing in Project Management with a focus on risk.

Bachelor'S Degree, Computer Engineering, 81

• Graduated with a Bachelor of Science in Computer Engineering, achieving a cumulative average of approximately 80.8%. • Developed.