Omar Mata Email & Phone Number

Austin, Texas Area

• Expertly handled risk, fraud and payments related queries along with escalating issues to relevant departments for expedited resolution.
• Resolved over 75 different live cases with users writing in online providing excellent customer service
• Received a quality assurance report over 90% for cases resolvedKey Accomplishments:
• Point of Contact on the floor for other agents appointed by our team lead
• Created guides for other agents to complete day to day escalation procedures
• Co-led the reorganization of our products shared knowledge base

Austin, Texas Area

• Created over 20 fliers for 10+ unique organizations that where utilized both digitally (social media, websites, etc.) and physically (print, shirts)
• Advised on design, and social media best practices to help improve buzz around the brand being discussed.
• Worked to meet deadlines, often learning new skills to produce the best results for clients, along with options on the final design.

Shenzhen, Guangdong, China

• Iterated and developed the facade for 3 commercial building using Sketchup (a 3D modeling software)
• Utilized Adobe Photoshop to develop mockup images of the models generated in order to create presentations for the client
• Collaborated with a team composed of individuals from different nationalities and language barriersKey Accomplishments:
• Finalized the facade of an educational building that was scheduled for construction at the beginning of 2019. The final model was rendered in Sketchup following CAD construction files before my departure

Austin, Texas Area

• Provided a positive first-impression to guests who enter the establishment
• Utilized social skills effectively when interacting with coworkers and guests
• Employed problem solving skills to manage the ebb and flow that comes with a sport-focused restaurant
• Applied creative thinking skills in order to account for the needs of the servers, guests, and the availability of the restaurant

Coding Boot Camp Certificate Program, Full Stack Web Development

Completed an intensive 12-week program during which I cultivated skills within web development and knowledge of various popular web.

Bachelor Of Science - Bs, Architecture

Activities and Societies: Forty Acres Scholar- Class of 2019 Omega Delta Phi - Director of Correspondence Latino Pan-Hellenic Council.

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Activities and Societies: KIPP Krew- Dance team member and treasurerValedictorian of the Class of 2015 AP