Omar M. Email & Phone Number

Saudi Arabia

United Arab Emirates

Egypt

Cairo, Egypt

• Hit and Overstepped sales target ..• Provide pre-sales and post-sales service support and assistance.• Suggest new product concepts, enhancements, and potential new partnerships.• Present proposals on potential client’s needs.• Present quotes and suggest solutions on customer’s needs.• Handle in-depth knowledge of products and technologies, competitors,and market conditions.• Manage industries competitive knowledge to leverage sales cycle.• Manage team of 4 Assistant Sales Managers, train 4 Team leaders on sales skills, knowledge, and trains new hires leads monthly performance.

Cairo, Egypt

• Develop effective measures based on the analysis to achieve the KPI's.• Develop proper shift schedules to satisfy the requirements of peak hours.• Handle abnormalities and customer complaints. Maintain a good relationship with the customer.• Monitor daily profits and losses and take responsibility for operation results.• Achieve monthly store target.• Build the team culture and promote company value amongst all employees.• Conduct performance appraisal to assess training needs and build career paths.• Participate in the recruitment of employees.• Summaries service experiences and output service cases.• Meet store goals by training, motivating, mentoring, and providing feedback to internal stakeholders.• Ensure high levels of satisfaction through customer service.

Egypt

•Achieve team's revenue targets Achieve team's customer satisfaction targets Ensure that cross/up-selling are properly done Quality of sales People•Ensure that all customers are treated with warmth & courtesyBuilding rapport with waiting for customers by hosting waiting customers & Informing them about Vodafone Ensure proper floor flow Ensure optimum workforce•Handle all escalated complains Instant customer dissatisfaction handling Ensure that the store provides optimum level of end to end customer experience Manage the floor to maintain the agreed waiting & handle SQL • Ensure that the customer database is properly built & used Vodafone culture properly communicated & put into action Operation Ensure proper & efficient interdepartmental•Handle all store's technical issues Handle store's maintenance • Maintain retail's look & feel standards • Manage store inventory • Store's cash managementsetting a tailored development plan for each team member based on required improvement Provide all the team with full updated knowledge Conducting constructive monthly one 2 one

Egypt

Deal with complaints in a patient and helpful manner.- Go the “extra mile” to meet targets.- Operate cash registers and close daily revenues.- Deliver exceptional customer service - having a team oriented approach to work- A proven track of record driving sales - Give accurate support and direction to team leaders for successful completion of organization's goals and targets - Work on developing team leading skills.- Approach customers and offer them advice on products to persuade them to buy.

Riyadh, Saudi Arabia

- Accountable for Sales and Revenue growth from Mobily Key Accounts, including shared ownership of Sellers’ Acquisition and Joint Business plan targets.-Supports Account Managers in negotiating commercial terms, signing contracts, and building sound margin structures.- Full P&L ownership. Accountable for profitability of respective businesses and shared responsibility over subsidy budgets.-Build and maintain senior level relationships with Mobily in key partners, acting as the first point of escalation.- Build and maintain senior level relationships with internal Mobily teams, this role is expected to work closely with Marketing, Finance, Content, and Tech teams.- Owns weekly, monthly, and quarterly reporting aspects for their respective teams and business partners.- Hire and develop a high performing, diverse team