- Manage online social media platforms, and planning & posting online content as per the calendar.- Ensure addressing guest's inquiries and questions in a timely manner.- Manage website content and keep it updated as per brand standards & guidelines.- Communicate with the PR agency and plan the coverages plan for new offers and activations.- Plan and execute the email marketing (newsletter).

Maintain successful and long-term relationships with clients through follow-up calls, emails and provide quality assurance adhered to company’s standards. Utilise effective tracking results and reporting on the current status of sales and teams. Consistently achieve monthly target sales and demonstrate excellent knowledge of the products provided by Etisalat. ACHIEVEMENTS: Managed business-related issues and made critical decisions to enhance business productivity and success. Commended and awarded six times for providing exceptional customer service experiences and exceeding clients' expectations.  Contributed to business development by creating a new lead program which is under discussion for implementation.  Exhibited understanding of all product lines and categories to introduce to customer accounts and to generate new business. Improved business operations and increased all sales through new and strategic marketing campaigns.

Managed meetings and presentations for students about new courses offered in the university. Monitored and supervised course rooms to guarantee neat and comfortable environment for both instructors and students. Scheduled regular meetings with the management to set events and programs for the university. Planned and conducted sales and marketing activities throughout the university. Led a team of six professionals in creating marketing plans for new stores. Promoted and organized events held by the AmCham including creating and distributing questionnaire surveys to identify customer's insights, needs, and feedback after the event. Reported directly to the manager monthly, including meeting results, sales achievement, and team performance. Raised students and instructor's concerns and suggestions to the management for appropriate response and action. Collaborated regularly with other personnel regarding promotional activity, sales, and market trends.  Provided excellent customer service, engaged in effective teamwork, and trained employees on procedures.ACHIEVEMENTS: Assigned as a team leader starting 2012 until 2015 and increased team sales by 150%. Managed marketing projects and develop business strategies using consultative marketing and sales techniques.  Executed direct marketing campaigns; direct mail, list buying, email marketing and updated programs and event on the website to ensure information is posted accurately and on time.