Omar Olivas Email and Phone Number
Omar Olivas work email
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Omar Olivas personal email
At the forefront of AT&T's technological advancements, my role as Associate Director has been pivotal in delivering solutions that enhance both business operations and individual performance across a vast network of call center representatives and managers. Our team's collaborative efforts have been instrumental in deploying multiple Salesforce tools to over 35,000 contact center agents.My proficiency in CRM and call center technologies, combined with a strategic approach to resource and project management, has enabled the development of tools that significantly improve performance tracking and process optimization. With an unwavering commitment to technical excellence and user experience, I am dedicated to supporting advancements through innovative technology and data-driven decision-making.
Valley Strong Credit Union
View- Website:
- valleystrong.com
- Employees:
- 111
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Program ManagerValley Strong Credit Union Sep 2024 - PresentBakersfield, California, United States
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Program ManagerDynpro Inc. Sep 2024 - PresentBakersfield, California, United States -
Associate Director Of TechnologyAt&T Jun 2020 - Oct 2023United States -
Sr Developer-Center Tools&TechnologyAt&T Apr 2008 - Jun 2020Work with IT and external vendors on developing an online application intended to compile and aggregate data from various data sources while applying consistent business rules to produce a comprehensive set of tools that support the improvement of business operations and individual performance•Develop business rules to integrate Microstrategy® Business Intelligence Software with internal data warehouse•Lead User Acceptance Testing team to ensure that application data, functionality and end-user reporting tools are in alignment with business requirements and detail design•Create custom reports and metrics using Microstrategy® Business Intelligence Software•Tier 2 application support for reporting application•Consultant to internal business client on new national appraisal scorecard design and methodology for use in AT&T call centers •Design and implement online national appraisal scorecard supporting 10K+ call center representatives including metric design, management, DB and web development and trend reporting
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Associate Director - Consumer PerformanceAt&T Feb 2006 - Apr 2008Supervisory positionDevelop efficient solutions for tracking and process improvementDesign and implement Scorecard including metric design, management, development and trend reportingDevelop web-report prototypes designed to evaluate performance at all management levels Executive support for data analysisProvide direction on enterprise performance management reporting; Create and manage reports and tools to track quality and sales performanceDevelop custom report prototypes to measure and track performanceCoordinate with IT to transition prototype applications for continued support and maintenanceDevelop tools to monitor and map product churnPC Skills – SQL; Oracle; ColdFusion; Javascript; XML/HTML; Macromedia Dreamweaver; ColdFusion; Business Objects; Adobe Acrobat; Microsoft Suite of Products (Access, Excel, Outlook, PowerPoint, Project, Visio, Word)
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Associate Director - Sales CompensationAt&T Jun 2005 - Sep 2006Supervisory position. Provide Sales Compensation system support. Manage Sales Compensation plan for management and non-management employeesSupported data analysis for Sales Incentive Governance (Unions CWA and TIU)Negotiated plan changes and adjustments as a member of the Sales Incentive Governance teamIT Liaison for reporting systems
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Area Manager - Results MechanizationSbc Jan 2000 - Jun 2005Supervisory position. Develop team responsible for creating and maintaining custom ad-hoc analysis reports. Developed web-report prototypes designed to evaluate coach leader, sales manager and director performanceIdentify and develop efficient solutions for tracking and process improvementProvide executive support to SBC West Consumer Leadership team with data analysis and presentations for the President of SBC West Consumer Markets GroupServer Administrator, Database Administrator and Web Administrator
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Area Manager - Sales CompensationPacific Bell Jan 1999 - Dec 1999Maintain, upgrade and redesign web system that provides daily results and incentive amounts to service reps and coach managersResponsible for the design and implementation of quick prototype web reports for all management levelsGlobal Local Security Administrator for Sales Planning and OperationsCreated and designed a database/web system to reduce expense and incidental absences
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Manager - Offer MonitoringPacific Bell Oct 1998 - Jan 1999Monitor customer calls for official offer rate resultsBuilt a Visual Basic/Excel program named RVtrack to input and track detailed offer rate results
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Manager - Business Office SupervisorPacific Bell Sep 1997 - Sep 1998Supervised, coached and developed service representatives to provide excellent customer sales and serviceDeveloped an Excel based electronic sales tally to eliminate paper trails and provide instant strategic revenue feedback to the service rep and coach managerCreated a Visual Basic/Excel program that tracks and reports attendance callouts using a popup input screen
Omar Olivas Skills
Frequently Asked Questions about Omar Olivas
What company does Omar Olivas work for?
Omar Olivas works for Valley Strong Credit Union
What is Omar Olivas's role at the current company?
Omar Olivas's current role is Dad | Husband | Mentor | Advocate | Leader | Team Builder | Business Analyst | Technology | Data Integration | Business Intelligence | Agile | Defect Management | Car Guy | Woodworking.
What is Omar Olivas's email address?
Omar Olivas's email address is oo****@****igy.net
What are some of Omar Olivas's interests?
Omar Olivas has interest in Coffee, Application Development, Web Development, Time Trials, Autocross, Performance Management.
What skills is Omar Olivas known for?
Omar Olivas has skills like Call Center, Crm, Call Centers, Integration, Strategy, Visio, Training, Process Improvement, Leadership, Telecommunications, Change Management, Management.
Who are Omar Olivas's colleagues?
Omar Olivas's colleagues are Marisa Escobar, Leslye Martinez, Annalyn Gomez, Kristina Lal, Eric Steinback, Jumana G. Ghattas, Crystal Garcia, Ncco.
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Omar Olivas
Obstacles Are Life'S Daily Surprise Quizzes. To See If You Have Learned And If You Have Not, To Learn What You Need To Do.United States -
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Omar Olivas,
San Antonio, Tx3dptlabs.com, expeditors.com, viatris.com1 +120624XXXXX
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