☁️ Omar Ortiz Email and Phone Number

• Drive the design and architecture of complex cloud systems and infrastructure.• Implement secure cloud solutions for a broad range of customers.• Provide technical expertise in the areas of Azure and other Microsoft solutions.• Partner with other architects, developers, and engineers to facilitate the deployment of cloud services, automation, and continuous delivery pipelines.• Maintain a high level of customer satisfaction through effective delivery of our services.• Demonstrate ability to work within an Agile project delivery methodology.• Staying up to date with best practices, tools, and process changes regularly.• Collaborate with leadership to establish strategy for our Digital Innovation Services offerings.• Creation of pipelines to deploy Infrastructure & Application code following best practices.• Provide guidance on Disaster Recovery & Business Continuity best practices for SAP workloads with Azure Site Recovery.• Content Creation & Sharing: Proactively captured and curated materials, sharing valuable resources with team members to foster collective skill enhancement.• Initiated and Led Multiple Projects: Demonstrated self-determination by independently creating and managing various projects from inception to completion• Skill Development and Knowledge Sharing: Actively contributed to the team's growth by facilitating knowledge transfer and promoting best practices through collaborative efforts.

Site Reliability Engineer (SRE) @ UBS* Support Infrastructure as Code for IAAS Windows & Linux, with Azure* Work & collaborate with Azure engineering to deliver CI/CD pipelines for build artifacts using Azure DEVOPS for Production.* Support a full Azure DEVOPS pipeline approach with tools, orchestration and deployment.* Provide feedback to engineering on automated solutions around fabric management, subscription architecture and role based access in Azure(RBAC).* Adoption of different Azure cloud services (IaaS, PaaS / SaaS).* Communicate & support colleagues in Azure.* Azure portal administration.* Supporting large scale Azure cloud projects and programs.*Teamwork collaboration with stakeholders, engineering functions and the Cloud Business Office.* Creation/Modification & Deployment of ARM templates.

Cloud Administration • Created pipelines with Azure Data Factory to manage data between different Azure Storage Accounts.• Managed hybrid identities in Azure.• Managed Web Apps, Azure Storage and SAS management, deploy VMs, VPN Site-to-Site and Point-to-Site Configurations in Microsoft Azure.• Integration of Jenkins with Azure Pipelines.• Deploy multi-container application to Azure Kubernetes.• G-Suite migration to Office 365, implementation and tenant administration.• Version controlling with Git in VS Code & Azure DevOps.• Integration of GitHub Projects with Azure Pipelines.• Created plan and strategized migration from on-premises • infrastructure to Microsoft Azure. • Created apps to automate and streamline processes.• Built Sharepoint platform and configured to meet company needs and its different departments.• Implemented Power BI & created dashboards for executives.System Administration • Manage IT department, oversee helpdesk team and implemented new processes to improve customer service experience.• Upgraded servers to maximize efficiency and capabilities.• Administered VMWare Virtual Machines.• Strategized and implemented disaster recovery procedures.• Budget planning and expense management.

o System Center Administrator – Manage over 500 clients, Deploy OS images, Software updates and Repackage Software to automated time saving processes.o Microsoft Azure – Web Apps, Azure Files, Deploy VMs, VPN Site-to-Site and Point-to-Site Configurations.o Kramer Controls (OnControls) – Implemented audio visual cloud-based solution to automate and control video wall on conference rooms and audio on all office spaces.o CEO’s first point of contact - Manage and customize network settings for his companies and private homes. Entrusted with personal passwords and confidential information.o IT / Audiovisual project management - Oversee all new implementations from design, budget planning, construction and development. Create project plans and strategies for the CEO to approve. o Manage vendor relationships and lead in contracts negotiations correlated to IT services for Sol and its partner companies. o PowerShell – Creation of reusable scripts to assist automatization of time consuming processes. o Office 365 – Oversaw migration from on-premises to Office365.o Customer Service & Equipment Management – Responsible for keeping computers, servers, and services up and running in our call center facilities and four other companies and its employees.o Source and purchase all equipment required along with expense management.

o Network Management– Support to different clients including installation of switches, and router configurations.o Client Services – Migration of user profiles, Microsoft Office setup over 5 different enterprises.o Server Maintenance – Configuration and maintenance of client backups using Windows Server 2008 backup role. o Responsible for diverse client support with unique environment setups including troubleshooting, migrations, installations and connect different software’s to correct server.o Remote technical support to users in three different countries (Colombia, Dominican Republic and Puerto Rico)o Equipment maintenance (Install and Configure peripherals, Rebuild PC, Cleaning and troubleshooting).o Customer Service Experience

o Responsible to make important decisions and determine the best course of action to the home owners and the Warranty Company including repair, replacement or deny claims. o Explain warranty coverage and honor signed contract offering comprehensive coverage in all standard systems and appliances. o Provide solutions and customer service by determine priority on each claim (normal, same day/next day or emergency). o Make dispatches by assigning technicians accordingly based on priority on claim o Take reports and authorize job for technicians. o Take payments over the phone and process Outside Reimbursements.

o Microsoft Dynamics RMS Store Operations with Printer/Cash Drawer configuration.o Software Installations in stores (Casa Febus. INFIVA, RH Products). o Hand Punch Configuration, IP, ports and computer maintenance. o Group Policy Management (GPO) Windows Server 2008. o Maintenance and Software Management (Windows Server 2003), Remote Assistanceo Technical Support to users (Help Desk)o Installation and Configuration of Dell Servers (Hardware), and patch cables 5E (568A, 568B).