Omar R. Email & Phone Number

New York, United States

• Coached the business operations team to establish an agile workflow process for product strategy and roadmap development.
• Managed operations team backlog and coordinated with cross-functional teams to maintain and develop new products.
• Automated user provisioning, providing custom web dashboards to clients, increasing order productivity, and decreasing manual errors.

• Orchestrated a 20 person, high-performing, in-house team to deliver 6000 meals daily to first responders, optimizing schedules and budgets.
• Created successful weekly menus with complete ingredients for clients, enhancing daily processes and boosting external team operations.
• Accumulated significant savings through inventory analysis, cost control initiatives, and schedule coordination.

Greater New York City Area

• Coordinated release of OTT, mobile apps, and web products, overseeing cross-functional teams and vendors.
• Managed overseas support team operations, optimizing workflows and providing 24/7 support.
• Generated significant cost savings and improved CMS performance through process optimization.
• Developed technical workflows in Jira to support agile processes.

Greater New York City Area

• Coordinated departments for web initiatives from planning to launch, providing technical support post-merger.
• Provided training, guidance, and mentorship on system functionalities to staff.
• Managed release and migration projects for websites and digital radio stations.

Greater New York City Area

• Supervised cross-departmental teams through website development projects, ensuring quality assurance tests.
• Created analytical reports to identify areas for improvement on company's marketing website.
• Directed successful migration of content to new Adobe CMS.

19 E 34th St, New York, NY 10016

• Edited and created pages in Mura CMS for seamless user experience
• Updated, proofed, and published content to ensure accuracy and relevance
• Uploaded webinar videos to engage and educate site visitors
• Developed site reports based on Google Analytics to optimize performance

• Edited and created pages in WordPress, enhancing user experience and site functionality.
• Assisted managers with upcoming projects, ensuring timely completion and high quality deliverables.
• Coordinated events to promote brand awareness and engage with the community.
• Resolved I.T. related issues promptly to minimize downtime and improve operational efficiency.

NYC

• Managed and maintained LaGuardia Community College's website for all departments, utilizing Ektron (CMS) and HTML for coding and design.
• Developed applications for touch screen displays and edited PDF documents using Adobe Acrobat, showcasing strong attention to detail and technical skills.
• Designed banners for website and TV applications, demonstrating creativity and visual design expertise.
• Trained new employees on website maintenance and design best practices.

Nyc

• Maintained department website and updated databases using Microsoft Access.
• Generated monthly reports for Associate Director of Grants Office and assisted in special research projects.
• Researched potential sponsors for grant projects and processed payment requests through the CUNY Research Foundation.

31-10 Thompson Ave Building E

* Edited Website (Dreamweaver)* Created Website (Ektron)* Created and edited benefits forms using Adobe Acrobat