- Administrate infrastructure, firewalls, Switches & databases.- Troubleshooting to determine root cause and documenting solutions - Troubleshooting systems and sub-systems software and hardware during warranty and maintenance period.- Assist with managing internal office network and desktops. - Responding in a timely manner to service issues and requests.- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Monitoring and maintaining computer systems and networks.- Install, modify, and repair computer hardware and software. - Create summaries of threats and recommend proactive solutions including documenting and escalating risks to management. - Ability to troubleshoot complex hardware and software issues. -Knowledge of computer software systems, including databases, office applications, cloud and operating systems, Excellent analytical and diagnostic skills.