Omar Rifaat Email and Phone Number

o Manage the customers through the entire Mercedes-Benz sales process, right from the enquiry till deliveryand beyond.o Selling and promoting new car finance, insurance, extended warranty and service packages.o Working as a specialist for the S-Class and ultra-luxurious products.o Selling new, certified pre-owned and pre-owned retail vehicles from sports cars to family SUVs to luxury cars.o Dealing with Diplomatic customers such as embassies and consulates, as well as for Tourism Agencies and individuals’ special orders from super cars to family SUVs to Vans to ultra-luxurious cars (Mercedes-Maybach).o Demonstrating vehicles to walk-in customers as well as offering test drives and explaining the features of the car.o Understanding each and every option offered in the Egyptian market as well as the options offered internationally for customers who configure their cars and ask for a special order.o Ready for cross selling and up selling between models offered to the market.o Attend trainings by official certified instructors from the Mercedes-Benz office in Egypt. Key Achievements:o Was fully work capable after only one month after employment.o Established a strong base amongst my colleagues in automotive knowledge.o Was selected by voting to be the one who represents the luxury products to customers.o Achieved my monthly target and quarterly target during my probation period.o The first to book newly launched cars by spreading the word to the right customers.

o Following the path of Bentley’s sales process and tailoring it to match the customer’s character from the “Old Classic Fashion Luxury” customer to the “Extroverted” to the “New Luxury” customers.o Sustaining the relationships with existing and potential customers for establishing a solid base of trust and continuous business opportunities.o Tailoring, customizing and configuring bespoke vehicle orders according to each customer’s needs.Key Achievements:o Finished all online courses on Bentley’s productso Was part of the team who prepared and launched Bentley Motors’ first official dealership showroom in Cairo, Egypt.

o Cold calling potential prospects through databases, web leads, leads from call center, web site and referrals.o Face to face meetings with interested prospects for a full presentation of the properties.o Prepare documents such as drafts, final contracts, reservation forms.o Oversee signing of contracts, inspect instalments cheques.o Coordinate with Sales Engineers to meet the clients’ requirements and needs, including add-ons (Pools, Finishings, Landscaping, etc.) and with finance department for any tailored payment plans.Key Achievements:o Achieved the quarterly and annual targets of EGP 18Mo Was chosen among the top achievers of the sales team to represent Somabay in the “Dubai Property Show” (May 2017)o Trained new employees and gave them full orientation of the site (Somabay)o Grew the company’s client database by over 10,000 leadso Completed sales transactions with both local & international prospects

o In charge of writing automotive articles on premium automotive brands.o Social media interactions with the page fans.o Shooting automotive video reviews, appearing on picture if needed, helping in filming.

o Customer product expertise for the exhibited cars, in-production cars and previous production-ended products.o Excellent competitor knowledge (Trim Lines, Specifications, etc.)o Worked as a consultant for clients after interviewing them.o Was chosen to represent the company in PR related events, Automotive Exhibitions, and private launches.Key Achievements:o Achieved the requirements and expectations from my managers, built top notch clientele contacts and achieved eventual sales as a part time student.

o Site visiting and inspecting materials.o Helping with redesigning interior spaces upon the client’s requests.o Submitting preliminary drawings and detailed 3D models.o Had the opportunity to learn about the building materials, communication with workers and engineers on site.

o Learning job titles and job descriptions.o Data gathering of clients and forming databases.o Making cold calls to clients offering our services and directing them to the communications manager.