Omar Julian Robayo Rodriguez Email & Phone Number

Burlington, On, Ca

Burlington, Ontario, Canadá

Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance.Assess the customer’s product application, troubleshoot and diagnose issues through research and/or re-creation to determine the root cause.Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional manner.Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes including customer “feature requests” to product managers.Support the development of product communications by generating or authoring customer guides and provide the technical writing group with information including Pinouts, FAQ, Application notes, Best Practices and customer product or system configuration including product integration with other manufacturer’s products.Install products or systems at customer sites and deliver training to customers in-house or abroad.

Bogotá D.C., Colombia

Engineering support in the master broadcast for RCN TV and other channels in this organization such as TV COLOMBIA, NTN 24, RCN NOVELAS, WIN SPORT in the areas of signal reception from studio and signals from live productions.Converting video from standard (SD) and High Definition (HD) to the broadcast of programs from different channels.Designing the master of WIN Sport and rewiring of the master for (TV Colombia, RCN Novels, NTN 24). Supporting TV broadcasting servers and managing FTP channel to receive external materials.Support, Installation, and commissioning of switcher (video, audio, branding) and assembly and distribution of audio video. Supporting material intake (Avid Media Composer), treatment of Up/ Down/Cross converter, embedded or de-embedded signals and, AFD insertion.Installation and support of a signal routing system for communication of different channels, amongst lots of other different things that have been developed for better performance on the job in the different control master dependents.

Bogotá D.C., Colombia

Management of staff teams and mobile units from RCN and working as a technical leader for the channel productions. Management, configuration and camera support both in standard and high definition formats.Management, configuration, and support for equipment related to TV sound (microphones, wired and wireless communications, "intercom") and everything related to the necessary development of the channel productions.Events:• FIFA WORLD CUP – SUB 20 (broadcasting engineer commissioned by FIFA and RCN TV in Pascual Guerrero stadium in Cali)• Release of Classical Music Festival Cartagena• Afrocolombianidad Concert and 20th July (RCN TV, RTVC, Presidential office)• Futbolmanía (Copa Postobón)

Bogotá D.C., Colombia

Managing storage systems (Back up), FTP server, configuration, and administration of PROXY server (CCProxy), configuration and administration of Windows Server 2003, configuring a routing system television signals digital (router, timing generator, control panels), network management data, render farm management.Handling and installation of equipment for television editing. Installation and configuration of audio rooms, rooms for film colorization, and management of software composition.

Bachelor'S Degree, Electrical And Electronics Engineering

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