Omar Rodriguez Email & Phone Number

Prepared, reviewed, and submitted in-house, supplier and client deliverables ranging from: billing corrections, auditing of parameters in VMS for errors and accuracy, and generating reports.Leveraged the use of IF statements and formulas in Excel to create reports that facilitated the tracking and processing, of aged billing corrections and invoices.Identified top talent matching client specific qualifications, along with appropriate medical licensing and reporting top talent directly to client mangers.Assessed the creation and implementation of departmental process changes and standard operation procedures, to ensure a continued smooth service delivery.

Sacramento County, California, United States

Provide support for client managers & supervisors regarding policies, procedures and HR related matters/topics.Monitor headcount increase or employee replacement requests to communicate needs to the recruiting team and ensuring requisition completion.Escalation point for employee relations support and resolving issues Ensuring that SLAs are consistently met to deliver substantial client support.Spearhead the development of an attendance tracker and attendance reports to consistently track attendance of 200-300 employees.Proactive and able to organize and prioritize with limited guidance and a focus on delivering exceptional customer service experiences.Reporting causes of accidents and injuries occurring at the worksite, developing solutions to minimize or prevent reoccurring injuries.Associate with internal team, management, and the IT Department to ensure the onboarding is streamlined.Conduct and manage weekly & ongoing reporting for the client.

Elk Grove, California, United States

Collaborated with data processing personnel from Kronos and Project Managers to gather data processing limitations and capabilities. Productively and efficiently gathered live data, which resulted in the successful deployment of 10-15 punch time clocks.Ensured that SLAs were consistently met to deliver substantial client relationship.Provided training and oversaw three new Employee Relations Coordinators with regards to tasks and duties. Consequently encouraging ER Coordinators to step out of their comfort zones and take ownership of their responsibilities.Collaborated with the client and security personnel to address and resolve any issues and if needed, escalated the situation to my manager.Communicated and updated department leads and supervisors regarding HR policies, processes, and programs. Provided counseling to ensure performance, dress-code, and attendance policies were followed.Maintained and generated daily, weekly and ongoing reports to monitor turnover rate to better determine client staffing needs.Ensured client satisfaction in all areas of the project.

Sacramento County, California, United States

Completed repairs and/or replaced damaged components on a wide variety of damaged vehicles, ranging from compact cars and sedans to vans and trucks.Filed, grounded, sanded, smoothed, and repaired surfaces, using power tools and hand tools.Inspected repaired vehicles to ensure proper function, completion of work, dimensional accuracy, and overall appearance of paint job and repairs.Assisted senior advisors with evaluating damages and estimating repair requirements by disassembling and inspecting vehicles.Accurately maintained detailed records, generated reports, coordinated with vendors, and multitasking within fast-paced atmospheres.

Sacramento County, California, United States

Boosted efficiency and safety in the warehouse by keeping work areas clean, monitoring warehouse for safety hazards and applying OSHA guidelines to mitigate issues and safeguard staff.Increased speed of distribution and allocation accuracy of inventory by optimizing warehouse space and improved organization. Resulting in decreasing time needed to find parts and an overall increase in sales.Operated vehicles and equipment like sit down forklifts, vans and semi-trucks efficiently and maintained a clean driving record. HR designated me to instruct new hires to operate equipment adequately and safely.Oversaw 3 delivery drivers trough effective leadership, communication, and training in parts pulling and optimizing space utilization in delivery vehicle. This resulted in more productive and motivated drivers allowing them to consistently complete 3 runs a day.Helped Service department and Parts department handle high-volume work by prioritizing tasks and organizing supplies. Allowing mechanics to continuously have all parts and supplies needed to complete repairs on time.Prepared repair orders (RO) and estimates by describing symptoms, problems, and causes discovered, as well as repairs and services required. obtaining approval signatures, processing payment and entering RO into service database system.

Sacramento County, California, United States

Assisted senior advisors with evaluating damages and estimating repair requirements by disassembling and inspecting vehicles.Repaired cosmetic problems with body using power tools, manual hammering or dent pilling, and compounds such as bondo.Met tight repair deadlines with good multitasking, time management, and prioritizing skills for different aspects of each repair.Followed supervisors' instructions as to which parts to restore. replace and priming repaired surfaces, using paint spray-guns and orbital sanders.Inspected repaired vehicles for proper functioning, completion of work, dimensional accuracy, and overall appearance of paint job.Ensured that customer's vehicles remained clean during the repair process and if needed, performed cleanup after the repair.Cleaned work areas, collected scrap and used materials accordingly to company policy and in accordance with local, state and federal regulations.