Omar S.Sobhy Email and Phone Number
At the helm of Caesar Pack Holding Group International's IT infrastructure, our team implemented a full-scale Data Center, leveraging Dell EMC servers and Windows Server alongside Cisco network solutions. With a strong foundation in Computer Science from Cairo Higher Institute, the focus is on delivering seamless technical support and network administration.Our commitment to excellence shines in the swift resolution of technical issues and the successful integration of Xontel SMB servers. This dedication to quality ensures that the organization's IT systems operate at peak efficiency, aligning with my core value of fostering a technologically empowered workplace.Key Skills:*Data Center Management (Dell EMC, Windows Server)*Network Administration (Cisco Switching, Xontel SMB Server)*Technical Support & Troubleshooting*Help Desk Operations*SMB Server Installation and Configuration*Office 365 & Ticketing Systems*Customer Service & Employee IT SupportI am always eager to tackle new challenges and contribute to organizations looking for reliable IT support and network management. Whether it’s providing remote support, on-site solutions, or managing entire IT infrastructures, I am committed to ensuring the efficiency and success of your IT operations.
Caesar Pack Holding Group International
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It Support EngineerCaesar Pack Holding Group International Feb 2024 - PresentNew Cairo, Cairo, Egypt• Installed, integrated, and supported Data-center and Network equipment • Provided high-quality technical support to employees, resolving complaints efficiently• Implemented a complete Data Center from A to Z, utilizing Dell EMC servers and Windows Server, as well as Cisco Switching for networking• Install and configure Xontel SMB server.• Configured and managed VLANs on Cisco switches to optimize network efficiency, improve security, and support multi-department environments.• Responded to emergency out-of-hours IT issues, providing critical support during unforeseen incidents.
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Help Desk EngineerAlrayah Market الرايه ماركت Dec 2021 - Oct 2022Cairo, Egypt• Reviewed diagnostics to ensure optimal system performance• Set up multiple security device types• Dealing with active directory (creating new users, troubleshoot/edit current users).• Managed Outlook mail correspondence• Diagnosed and resolved technical issues for clients via phone, email, and remote access tools, • enhancing customer satisfaction.• Managed ticketing system, prioritised helpdesk requests, and followed up with users to confirm resolution of issues.• Updated and maintained helpdesk documentation, making it easier for the team to resolve future queries.• Provided step-by-step guidance to non-technical users, enabling them to solve hardware and software problems.• Troubleshot network issues, including Wi-Fi connectivity problems, enhancing network reliability and performance.• Configured and installed new hardware and software, ensuring seamless integration into existing systems. -
It TechnicianB Gate Jul 2020 - Dec 2020Cairo, Egypt• Provided technical support to company staff, resolving varied issues across internal and external applications.• Managed and fixed IT-related difficulties for coworkers.• Updated software for new functionality and improved security. -
It SpecialistAlrayah Market الرايه ماركت Apr 2018 - May 2020Cairo, Egypt• Reviewed diagnostics and assessed system functionality.• Troubleshot hardware issues and responded to Outlook mails efficiently.• Developed strong skills in system analysis and problem-solving.
Omar S.Sobhy Education Details
Frequently Asked Questions about Omar S.Sobhy
What company does Omar S.Sobhy work for?
Omar S.Sobhy works for Caesar Pack Holding Group International
What is Omar S.Sobhy's role at the current company?
Omar S.Sobhy's current role is IT Support Engineer @ Caesar Pack | Skilled Multi-tasker | Network Infrastructure Specialist | Delivering High-Quality Technical Support |.
What schools did Omar S.Sobhy attend?
Omar S.Sobhy attended Cairo Higher Institute For Engineering, Computer Science And Management.
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