Omar S.Sobhy Email & Phone Number

New Cairo, Cairo, Egypt

• Installed, integrated, and supported Data-center and Network equipment • Provided high-quality technical support to employees, resolving complaints efficiently• Implemented a complete Data Center from A to Z, utilizing Dell EMC servers and Windows Server, as well as Cisco Switching for networking• Install and configure Xontel SMB server.• Configured and managed VLANs on Cisco switches to optimize network efficiency, improve security, and support multi-department environments.• Responded to emergency out-of-hours IT issues, providing critical support during unforeseen incidents.

Cairo, Egypt

• Reviewed diagnostics to ensure optimal system performance• Set up multiple security device types• Dealing with active directory (creating new users, troubleshoot/edit current users).• Managed Outlook mail correspondence• Diagnosed and resolved technical issues for clients via phone, email, and remote access tools, • enhancing customer satisfaction.• Managed ticketing system, prioritised helpdesk requests, and followed up with users to confirm resolution of issues.• Updated and maintained helpdesk documentation, making it easier for the team to resolve future queries.• Provided step-by-step guidance to non-technical users, enabling them to solve hardware and software problems.• Troubleshot network issues, including Wi-Fi connectivity problems, enhancing network reliability and performance.• Configured and installed new hardware and software, ensuring seamless integration into existing systems.

Cairo, Egypt

• Provided technical support to company staff, resolving varied issues across internal and external applications.• Managed and fixed IT-related difficulties for coworkers.• Updated software for new functionality and improved security.

Cairo, Egypt

• Reviewed diagnostics and assessed system functionality.• Troubleshot hardware issues and responded to Outlook mails efficiently.• Developed strong skills in system analysis and problem-solving.