Hello, I'm Omar – a dynamic professional weaving a success story across customer service, accounting, and hotel operations.🚀 Experience:In my role as an Operation Executive and Customer Service Representative at AL-MATAR Online Travel Agency, I orchestrate seamless hotel operations while delivering top-notch customer experiences. My tenure at Telecom Egypt (WE) equipped me with telecom expertise, ensuring stellar support for ADSL accounts.📈 Analytical Prowess:Armed with a comprehensive course in Data and Business Analysis, I bring a heightened analytical perspective to my roles, ensuring data-driven decisions and business excellence.💼 Versatility in Numbers:Having navigated the financial landscape as an Accountant at Magdy Mazloum Accounting Office, I've honed my skills in managing financial records with precision.🏆 Proven Success:With a dedicated and motivated approach, I've consistently achieved success in various roles, leaving an indelible mark on every project I undertake.Let's connect and explore opportunities for collaboration and success! 🌐
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Operations ExecutiveOceanairUnited Arab Emirates
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Operational ExecutiveAlmatar | المطار Oct 2021 - PresentAlexandria, EgyptProcess and manage accommodation bookings made by customers through the online platform.Handle communications with hotels and customers regarding bookings, confirmations, modifications, and cancellations.Organize and coordinate accommodations, ensuring customer preferences and specifications are met.Verify accuracy and completeness of booking information to ensure a smooth customer experience.Address and resolve any issues or discrepancies related to bookings or accommodations.Maintain accurate records of bookings and customer interactions in the system.Handling emails.Accommodation for the group comes from airlines to Saudi Arabia, the quarantine packages.Received requests from airlines.Handling cancellations and refunds.Solving on the spot (OTS) cases.Using CRM systems and practices on it. -
Customer Service AgentAlmatar | المطار Jun 2021 - Sep 2021Alexandria, EgyptHandling emailsAccommodation for the group comes from airlines to Saudi Arabia, the quarantine packages.Received requests from airlines.Make a reservation with hotels for quarantine packages (Covid-19).Handling cancellations and refunds for a quarantine groups.
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Technical Support RepresentativeTe Data Apr 2019 - Aug 2021EgyptAnswering phones from customers professionally and responding to customer inquiries and complaints.Researching required information using available resources.Handling and resolving customer complaints .Providing customers with the organization’s serviceProcessing forms, orders, and applications requested by the customers.Identifying, escalating priority issues, and reporting to the high-level management.Routing inbound calls to the appropriate resources.Following up complicated customer calls where required.Completing call notes and call reports as necessary and updating them in the CRM.Obtaining and evaluating all relevant data to handle complaints and inquiries.Recording details of comments, inquiries, complaints, and actions taken. -
AccountantMagdy Mazloum Accounting Office Oct 2017 - Nov 2018Alexandria Governorate, EgyptPreparing accounts and tax returns.Administering payrolls and controlling income and expenditure.Auditing financial information.Compiling and presenting reports, budgets, business plans, commentaries and financial statements.Analyzing accounts and business plans.Providing tax planning services with reference to current legislation.
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Sales RepresentativeAlex Gate For Development & Project Management Jul 2017 - Oct 2017Alexandria Governorate, EgyptGreet customers.Help customers find items for apartments.Achieve the Target.Provide customers with information about items.Ring up purchases.Elevate complaints to management.
Omar Salem Education Details
Frequently Asked Questions about Omar Salem
What company does Omar Salem work for?
Omar Salem works for Oceanair
What is Omar Salem's role at the current company?
Omar Salem's current role is Operations Executive.
What schools did Omar Salem attend?
Omar Salem attended Alexandria University.
Who are Omar Salem's colleagues?
Omar Salem's colleagues are Kristle Montero, Diana Anna Mathew, Ahmed Mahmoud Capm-Itil V4 Foundation - Lean Six Sigma Yellow Belt, Anas Sa, Akhil Jose, María Albert, Mariam Osama.
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Omar Salem
Talent Acquisition | Recruitment | Onboarding | Mass Hiring | Head Hunting | Hr Quality Assurance | People EngagementQesm El Maadi -
omar salem
It Engineer Aiming To Continue My Career With An Organization That Will Utilize And Develop My Management, Technical & Administrative Skills To Limitless Growth And Success.Cairo -
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