Omar Salem Email and Phone Number
With over a decade of dedicated expertise in account management, compliance, and customer relationship management, I am a results-driven professional currently excelling as a dispute analyst at Earn2Trade. I focus on cultivating business growth through effective client relationship management, ensuring satisfaction, loyalty, and retention. Proficient in coordinating with internal teams, I investigate and analyze customer disputes, communicating adeptly with stakeholders to resolve issues promptly while adhering to policies and regulations. Additionally, my commitment extends to delivering comprehensive performance analysis reports, utilizing my background in marketing, law, and data analysis to contribute valuable insights for continuous improvement.
Earn2Trade
View- Website:
- earn2trade.com
- Employees:
- 15
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Senior Dispute Analyst / Compliance OfficerEarn2Trade Jul 2020 - PresentDubai, United Arab EmiratesInvestigate and analyze customer disputes, ensuring thorough examination of relevant documentation.Coordinate with internal teams to collect essential information and deliver thorough responses to disputes.Communicate effectively with customers, banks, and payment processors to resolve disputes in a timely manner.Monitor and deliver monthly and quarterly performance analysis reports, presenting insights to stakeholders.
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Foreign Exchange TraderSelf Employed Jan 2023 - Mar 2024Dubai, United Arab EmiratesConducted in-depth market analysis to identify trading opportunities in Forex and Futures markets.Executed trades based on thorough research, technical analysis, and risk management strategies.Effectively utilized a range of trading platforms including MT4, MT5, TradingView, and NinjaTrader for conducting market analysis and executing trades with proficiency and precision.Engaged in continuous learning and skill development to enhance trading proficiency and adapt to changing market conditions. -
Customer Relationship OfficerSky Capital Real Estate Aug 2016 - Jun 2018Cairo, EgyptAddress client inquiries, providing guidance on available options.Schedule showings and site visits for clients and sales team members.Coordinate external affairs with real estate developers, managing contracts and project updates.Resolve client complaints, ensuring suitable resolutions.Prepare presentations and materials for available projects.Cultivate strong, long-lasting client relationships, emphasizing customer satisfaction and loyalty.
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Customer Insight AnalystVodafone Jun 2015 - Jul 2016Cairo, EgyptAnalyze team performance and generate relevant reports.Identify process and knowledge gaps, propose solutions, enhance policies, and boost customer satisfaction.Manage real-time operations to meet forecasted advisor availability and maintain performance standards. -
Customer Service RepresentativeVodafone Jan 2011 - Jun 2015Cairo, EgyptEfficiently handle and resolve customer queries and complaints.Provide billing advice based on credit risk and financial history, ensuring optimal resolutions.Drive business profits through selling value-added services while prioritizing customer interests.Utilize advanced communication skills to engage with customers via various channels, including phone, email, and live chat, maintaining a customer-centric approach in alignment with Vodafone UK's service standards.
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Insurance Sales SpecialistAllianz Nov 2008 - Jan 2011Cairo, EgyptEvaluate the financial requirements of B2B clients to identify lucrative business opportunities.Exceed sales targets by effectively promoting and selling our offerings to B2B clients.Swiftly and proficiently address customer queries for enhanced customer satisfaction.Cultivate and sustain robust, enduring customer relationships within the B2B sector to bolster ongoing sales opportunities. -
Business Owner / Marketing StrategistTg Egypt Advertising Aug 2009 - Apr 2010Cairo, EgyptExplore client requirements and present tailored marketing campaign concepts to meet their needs effectively.Craft compelling content for various marketing materials to engage and resonate with target audiences.Manage financial administration tasks and monitor key account metrics to ensure effective performance tracking.Build and maintain strong customer relationships.
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Junior LawyerAhmed Habib Law Firm Feb 2008 - Sep 2008Cairo, Egypt
Omar Salem Education Details
Frequently Asked Questions about Omar Salem
What company does Omar Salem work for?
Omar Salem works for Earn2trade
What is Omar Salem's role at the current company?
Omar Salem's current role is Senior Dispute Analyst @ Earn2Trade | Key Account Management.
What schools did Omar Salem attend?
Omar Salem attended Arab Academy For Science, Technology And Maritime Transport, Ain Shams University.
Who are Omar Salem's colleagues?
Omar Salem's colleagues are Gábor Fränkl, Yeferson Cardozo, Mohamed Benzaari, Osvaldo Guimaraes, Ilyass Oumanssour, Elkajraoui Rachid, Chouaib Kassi.
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Omar Salem
Dubai, United Arab Emirates -
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