1. Answer a high volume of calls and maintain a rapid response rate according to agreed standards. 2. Log information on calls received, where required and maintains detailed and accurate records. 3. Maintain and update continuously, by local knowledge and by local means, a log of the availability of staff likely to receive inbound calls. 4. File data and perform other routine clerical tasks as assigned and for other departments as needed. . 5. Operate a variety of standard office machines, including a personal computer and a variety of computer software, phone, fax, calculator, shredding machine and photocopy machine. 6. Establish and maintain effective working relationships with co-workers, supervisors and the general public. 7. Perform reception duties in and efficient, professional and courteous manner. 8. Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.