In my multi-functional leadership role, I manage a multimillion-dollar software services portfolio, oversee internal and external IT support, and direct the company’s enterprise technology strategy. This encompasses Salesforce support, SaaS product development, and leading software initiatives focusing on innovation, process optimization, and operational efficiency.I aligned our corporate IT policies with cyber insurance requirements, significantly improving our security posture. I also introduced best practices by developing a comprehensive technology roadmap, policy framework, and disaster recovery/business continuity (DR/BC) plans, reinforcing organizational resilience and ensuring future readiness.I co-lead AI research and development, advancing machine learning and automation to drive innovation. I leverage business intelligence (BI) solutions to enable data-driven decision-making across the organization. I ensure our technology is closely aligned with broader business goals by developing and monitoring key performance indicators (KPIs) and setting objectives and key results (OKRs).A major contribution of mine has been achieving SOC 2 certification, which has, without exceptions, enhanced our cybersecurity through proactive threat mitigation and continuous monitoring. My emphasis on return on investment (ROI) planning ensures that all IT investments deliver measurable value and align with our long-term strategic vision.I also lead government programs, including the strategic execution of initiatives for the Center for Digital Government and Government Technology programs. I collaborate with government leaders, offering advisory services, client consultations, and thought leadership through speaking engagements, webinars, and content development.I also develop and implement comprehensive cybersecurity training, rolling out robust protocols, educational sessions, documentation, and rigorous testing to enhance organizational security readiness.

• Integrate practical IT experience into coursework to prepare students for technical careers.• Collaborate with program chairs to develop curriculum and foster student success.

• Provided strategic IT guidance to public officials, improving operational efficiency.• Managed operational and capital budgets, aligning spending with strategic goals and driving cost-saving initiatives.• Developed IT policies ensuring compliance with federal and state data protection and security standards.• Partnered with the Grants Office to identify grant opportunities, increasing external funding.

• Installed and maintained various systems such as POS, digital signage, and camera systems for Naperville Park District.• Collaborated with leadership to make hiring decisions and worked cross-functionally with other departments to vet candidates.• Led technology deployment for a new large facility and contributed to electrical and low voltage design plans for renovation and construction.

• Managed network systems for Naperville Park District, supporting over 170 applications for business communications and data security.• Configured, installed, and maintained various network systems to ensure seamless operations.• Provided technical support for hardware maintenance and user security to optimize network performance.