Omar Sanoussi Email & Phone Number

Sydney, New South Wales, Australia

• Contractor management • Site inspections• Hazard prevention & rectification• Utility maintenance• Budget & site reporting• Project Management• Compliance management• Tenant engagement

Sydney, New South Wales, Australia

• HFC, FTTX.• Construction• Civils, Pit and Pipe, Line Haulage• As Built Survey and Design

Sydney, Australia

• Managing wholesale team of 13 members including contractors and permanent staff• Leadership & Development of team members through coaching and planning sessions• Achieving team KPI’s such as call service level (80% within 20 seconds) and email response times (within 24 hours)• Conduct Team meetings & 1 on 1 sessions with staff members• Delivering Personal Development Reviews • Liaising with senior management regarding strategic planning and long-term… Show more • Managing wholesale team of 13 members including contractors and permanent staff• Leadership & Development of team members through coaching and planning sessions• Achieving team KPI’s such as call service level (80% within 20 seconds) and email response times (within 24 hours)• Conduct Team meetings & 1 on 1 sessions with staff members• Delivering Personal Development Reviews • Liaising with senior management regarding strategic planning and long-term projects• Recruiting staff to fill vacant positions or new roles Show less

Sydney, Australia

• A go to point for escalations/questions from customers and internal team members • Coaching representatives in the team on a day to day basis• Call/email monitoring & assessing for quality • Raising outages/trends to management and working with IT to manage and eliminate issues• Ensuring SLA’s are being met • Raising escalations and key issues to management across several departments• SME for all ULL related queries • Represent team & product suite through key… Show more • A go to point for escalations/questions from customers and internal team members • Coaching representatives in the team on a day to day basis• Call/email monitoring & assessing for quality • Raising outages/trends to management and working with IT to manage and eliminate issues• Ensuring SLA’s are being met • Raising escalations and key issues to management across several departments• SME for all ULL related queries • Represent team & product suite through key transformation projects• Leading continuous improvement initiatives Show less

Sydney, Australia

• Ensure that the appropriate level of service is provided in accordance to the individual SLA’s.• Building and maintenance of effective working relationships with Retail Carriers counterparts while adhering to the Privacy Act to maintain security.• Liaise with Retail Carriers, Wholesale Sales, Marketing, Billing, Consumer and other relevant internal work groups to ensure Retail Carriers receive high quality customer service.• Negotiate procedural changes with Retail Carriers for… Show more • Ensure that the appropriate level of service is provided in accordance to the individual SLA’s.• Building and maintenance of effective working relationships with Retail Carriers counterparts while adhering to the Privacy Act to maintain security.• Liaise with Retail Carriers, Wholesale Sales, Marketing, Billing, Consumer and other relevant internal work groups to ensure Retail Carriers receive high quality customer service.• Negotiate procedural changes with Retail Carriers for ongoing account support.• Participated in customer operations meetings and addressed any customer concerns• Fielding questions from several departments• Assisting management with adhoc duties/reporting Show less

Sydney, Australia