Working on 2 projects in the same time (Tethkar - Feedback)Base in KSA working on MENA regionTethkar: an gifts & advertising campaign working on B2B & B2C for giveawaysand full marketing Campaign.Feedback: a survey website working on developing customers feedback aboutmerchants/organization to keep customers satisfiedMy Role is to keep our customers on track responding & building full campaignfor growth our customers high with full of customer experience feedback.

1- investigated and resolved customer issues and inquiries in a timely and accuratemanner, leading to a 15% reduction in customer queries in the first two months.2- Provided comprehensive technical guidance and troubleshooting to customers,enabling them to solve issues quickly by leveraging available resources such as usermanuals and knowledge bases.3- Utilized customer feedback to develop improved help desk support procedures,resulting in a 20% reduction in assisted support calls.Quality / Customer Experience Specialist

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