Helping people with IT is my biggest passion.Omer Shaikh Cell: +917758941234 & +919960120484Email : omshaikh@xdbscorp.net & omershkh@gmail.comRahul (CEO)- Congratulations Yogesh (HR)! you got an increment of 10%. Yogesh- But, I was expecting 20% increment as you have given other employees an increment of minimum 20%. Rahul- Sorry Yogesh! This is what we have decided. Try to improve yourself. Be versatile and believe in yourself and you will see next time you will get the desired increment. Next day- Yogesh- This is my Resignation Letter. Rahul- Why? How can you resign? We need so many people to hire. who will manage that as well as current employees and there is so much stuff which needed to be managed........................ Yogesh- Sorry! This is what I have decided. Try to be versatile. Believe in yourself. I know you can manage all that.😂😂😂 Never underestimate the power of a loyal employee especially an HR._________________________________________________________________________________________________________"In a classroom full of students, a professor asks: If you had $86,400.00 and someone stole $10.00 from you, would you throw away the $86,390.00 you still have to try and get your $10.00 back? Or would you just let it go?They all said they would let it go.Then he told them, you have 86,400 seconds every single day and this time is much more valuable than money. You can always work for more money, but once a second pass you can never get it back. Every time someone upsets us, it probably took 10 seconds, so why do we throw away the other 86,390 seconds worrying about it or being upset.We all make this mistake and it is time to start letting the little things go."
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Senior Quality AnalystInfuseb2B Jul 2024 - PresentPune, Maharashtra, IndiaA Compliance Quality Analyst ensures adherence to regulatory standards within an organization. Responsibilities include auditing processes, identifying non-compliance issues, and implementing corrective measures. The role involves analyzing policies, conducting assessments, and collaborating with teams to maintain compliance. Attention to detail and strong communication skills are crucial for success in this role. -
Senior Quality AnalystRight Pace Techmedia, Llc Jan 2024 - Jun 2024Pune, Maharashtra, IndiaMeeting the audit targets aligned. Quality Check of the leads generated by the operations / data research team members. Sharing of Feedback with the advisors / research analysts. Participates in design of call monitoring formats and quality standards.Participates in design of call monitoring formats and quality standards. Uses quality monitoring data management system to compile and track performance at individual level. Provides actionable data to various internal support groups / stakeholders as per the requirement. Coordinates and facilitates call calibration sessions for staff. Prepares & analyses internal & external quality reports for the management staff. Provide training and coaching to the new team members. Maintenance of reports including Productivity, Quality and SLA. Maintaining Data work and Presentation. Desired Skills and ExperienceInternational Call Monitoring Experience/ Minimum of 2.5 year prior B2B Experience as SR Quality Analyst.Excellent oral, written and interpersonal communication skills.Exceptional listening and analytical skills and Decision making Skills.Knowledge of Sales Navigator, Zoom Info, etc. will be an added advantage -
Sr Quality AnalystZiff Davis Performance Marketing Jan 2022 - Apr 2023Pune, Maharashtra, India• Define and maintain the QA processes to ensure fast and accurate qualitative and functional.• Work closely with the operations team in order to understand upcoming update and proactivelyfind issues early in development. Also, support the various requests from the different teams.• Provide regular feedback regarding the quality to RA on incorrect qualified leads.• Manage and handle daily tasks on different campaigns to ensure tasks are completed in a timely.• Proactively work on managing and improving the QA processes and tools. Look for constantinnovation and improvement to QA processes and tools.Assess agent behavior, counsel, and coach them in order to reduce negative customer experience, wastage of time and resources.Monitor trends within company such as month over month agent performance metrics and top missed points at the agent or organizational level.Participating in design of call monitoring formats and quality standards.Coordinate and facilitate call calibration sessions.Feedback and process improvements based customer experience observed while monitoring.Conducting briefings for updates and sharing best practices to enhance customer experience.Inputs to be provided to training team for programs to be conducted based monitoring for enhancing productivity and customer experience. -
Quality AnalystColeda B2B Nov 2021 - Jan 2022Pune, Maharashtra, India• Define and maintain the QA processes to ensure fast and accurate qualitative and functional.• Work closely with the operations team in order to understand upcoming update and proactivelyfind issues early in development. Also, support the various requests from the different teams.• Provide regular feedback regarding the quality to RA on incorrect qualified leads.• Manage and handle daily tasks on different campaigns to ensure tasks are completed in a timely.• Proactively work on managing and improving the QA processes and tools. Look for constantinnovation and improvement to QA processes and tools.Assess agent behavior, counsel, and coach them in order to reduce negative customer experience, wastage of time and resources.Monitor trends within company such as month over month agent performance metrics and top missed points at the agent or organizational level.Participating in design of call monitoring formats and quality standards.Coordinate and facilitate call calibration sessions.Feedback and process improvements based customer experience observed while monitoring.Conducting briefings for updates and sharing best practices to enhance customer experience.Inputs to be provided to training team for programs to be conducted based monitoring for enhancing productivity and customer experience. -
Operations Team Lead & Quality AnalystS2W Media Dec 2020 - Oct 2021Hyderabad, Telangana, India1. Handle a group of assigned handler (executives) and perform on the set SLA as per the b2b client requirement.2. Manage the People issues / Leaves/Attendance/Roster.3. Prepare Monthly & Weekly reports for aligned business.4. Highlight risks involved in the achievement of the SLA on real time basis to the client if any.5. Report any breach to the reporting authority and take necessary actions where required.6. Design the necessary framework to avoid any such instances to be repeated7. Identify training needs within the team members and ensure of the timely trainings to be conducted to maintain the competency level as agreed with the Client.8. Groom the team members to grow to the next level within the organization.9. Preparing shift wise allocation as per business requirement10.Campaign allocation and end to end delivery.11.Discussing audit process as per the campaign requirement.12.Taking training session for new batches until OJT .13.Ideas for smoothening operations. -
Senior Research AnalystS2W Media Sep 2020 - Dec 2020Pune, Maharashtra, IndiaFollowing key points.Is a decision maker or someone who can get a decision madeHas a compelling need or problem that must be solved in the short term because the cost of the problem far exceeds the cost of the potential solutionsHas the budget or can find the budget to pay for the solutionHas agreed to a meeting with a sales rep to start evaluating this solutionHas been accepted by Sales as qualified
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Sr. Lead Generation ExecutiveVsynergize Sep 2020 - Oct 2020Pune- Hinjewadi -
Sr Lead Generation ExecutiveEquiventas Feb 2020 - Aug 2020Pune Area, India -
Sr Demand Generation ExecutiveXdbs Corporation Dec 2017 - Dec 2019Pune Area, India• Develop new business via telephone and mass communication such as email and social media to introduce the Montage solution and identify appropriate prospects within the target market.• Follow up on leads and conduct research to identify potential prospects.• Manage data for new and prospective clients, ensuring all communications are logged, information is accurate and documents are attached. My work involves* Market Research* Pre sales & Sales* Lead Generation* Client Management* B2B Lead Generation* Business Development -
Senior Subject Matter ExpertIyogi Jan 2010 - Nov 2012Indore Area, IndiaA subject matter expert in business (also known as SME) is an individual with a deep understanding of a particular process, function, technology, machine, material or type of equipment. ... Subject matter experts in some fields often serve as expert witnesses in lawsuits and other legal actions.
Omar Shaikh Skills
Omar Shaikh Education Details
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Ornellas High SchoolB+
Frequently Asked Questions about Omar Shaikh
What company does Omar Shaikh work for?
Omar Shaikh works for Infuseb2b
What is Omar Shaikh's role at the current company?
Omar Shaikh's current role is Senior Quality Analyst at INFUSE: B2B.
What schools did Omar Shaikh attend?
Omar Shaikh attended Ornellas High School, Poona Jesuit Education Societys St. Vincent College Of Commerce Night, Pune 1.
What skills is Omar Shaikh known for?
Omar Shaikh has skills like Leadership, Information Technology, Cisco Systems Products, Data Center, Network Troubleshooting, Network Optimization, Networking, Data Analysis, Business Development, Market Research, Team Management, Cisco Certified.
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Omar Shaikh
Operations Support Manager @ Bt || Senior Consultant @ Infosys || Process & Domain Consulting || Service Assurance ||Customer Advocacy || Customer Success || Devops || Bmc Certified Professional || Ex-Bmc|| InfoscionPune -
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