Omar Sheikh Email & Phone Number

San Diego, Ca, Us

Oakland, California, Us

Series A SAAS Platform for the construction industry, driving multi-stakeholder alignment and decision-making. Founding Customer Success Leader.- Established and led a high-performing Customer Success team of 6 professionals, enhancing customer satisfaction and retention through comprehensive support and expertise.- Launched customer engagement programs in partnership with Account Management that led to 150% NRR in the first year.- Designed and implemented a streamlined onboarding program, reducing time-to-value from weeks to days and increasing product utilization by 40% over 6 months.- Developed customer health metrics and risk mitigation programs that led to early risk alerts and saved churn across 60% of high-risk accounts

Oakland, California, Us

- Implemented internal tooling (HubSpot/Totango) to increase team efficiency and companywide visibility of customer health and productadoption.- Partnered with Product Development to establish a voice of the customer program, ensuring high-impact bugs and feature requests were included in the roadmap.- Owned cross-functional customer journey and was responsible for quarterly improvement across all functions.

Pasadena, California, Us

- Expanded- Bluebeam's service delivery internationally into Australia, UK, Sweden, and Germany.- Developed and delivered a range of services that increased core feature adoption by 65% and advanced feature usage by 40%.- Grew team by 50% and implemented a first 90-day onboarding plan for new hires, reducing ramp up time for new employees by 35%.- Delivered non-revenue generating one-to-many offerings to support SMB customers.

Pasadena, California, Us

- Responsible for overseeing and growing a team of consultants charged with ensuring customers maximize their utilization of Bluebeam’s products.- Developed and launched Bluebeam's first productized service offerings.- Increased service revenue by over 100% and customer reach by over 50% in 2019.- Reduced service delivery effort by 25% while maintaining a high customer experience and satisfaction.- Partnered with the Enterprise Sales and Sales Enablement teams to bring new service products to our US market.

Pasadena, California, Us

- Established and matured Bluebeam’s Developer Network (BBDN) from concept to over 300 companies within 2 years.- Managed partnership with the 5 largest construction technology vendors.- Led Bluebeam’s cross-functional teams in support of 3rd party applications from concept to go-to-market.- Supported product and engineering teams in establishing Bluebeam’s product and API roadmap.- Provided competition and market research to senior leadership and C-Suite.

Pasadena, California, Us

- Launched Bluebeam’s revenue generating services team.- Delivered over 10 custom solutions for customers.

Aberdeen, Scotland, Gb

Responsible for all .Net and Web based developments, leading multiple teams in multiple locations. Handling full development project life cycles.Specialising in .Net 4, Silverlight, WPF and MVVM developments

Reston, Virginia, Us

Lead Technical Support for Documentum based Content Management System

Bachelor Of Science (Bsc) Honours, Computer And Network Technology

High School