• Verified and processed life and health insurance claims, ensuring accuracy and efficiency.• Conducted assessments to determine claim eligibility and benefits for clients.• Collaborated with clients to audit claims and ensure compliance with insurance policies.• Analyzed claims data to provide insights and recommendations for improved client outcomes.

• Handled claims for Allianz and MetLife, ensuring adherence to policy provisions and authority limits.• Followed up with payers and brokers to expedite claims processing and resolve issues promptly.• Reviewed outpatient and inpatient approvals, evaluating medical necessity for accurate claim adjudication.• Managed inbound calls, outbound calls, and emails to address inquiries and provide updates on claims status.• Ensured all claims decisions aligned with established policy provisions and regulatory requirements.

• Handling portfolio of Saudi British bank (SABB subsidiary of HSBC)• Developed and maintained strong relationships with clients to ensure their satisfaction and retention.• Acted as the primary point of contact for clients, addressing their inquiries and concerns promptly.• Coordinated with the collections team to provide clients with updates on account statuses and recovery efforts.• Assisted in resolving disputes and issues between clients and debtors, facilitating effective communication and solutions.• Conducted regular follow-ups with clients to ensure their needs were being met and to gather feedback on services.

• Achieving 104% of target• Establishing and maintaining relationships with healthcare providers• Promote pharmaceutical products to healthcare providers, explaining their benefits and usage.• Provide accurate and up-to-date information on products, therapeutic areas, and medical advancements.

• Dispense medication accurately according to prescriptions, ensuring patient safety and compliance with regulatory standards.• Provie expert advice on medication usage, side effects, interactions and dosages to patients.• Manage inventory of of pharmaceutical supplies, ensuring proper storage conditions and maintaining accurate records