Omar Abu-Soufeh Email & Phone Number

Dubai, AE

Dubai, Dubai, AE

• Spearheaded a 3-member Localization team, driving cultural adaptation initiatives that boosted Arabic localization quality by 40% compared to regional competitors.
• Optimized QA processes by leading a 2-member team, resolving localization, functional, and performance issues in pre-production, ensuring stable and bug-free production releases.
• Orchestrated the efforts of a 16-member Game Master team, enhancing player competition and satisfaction, leading to a +30% increase in MENA region revenue.
• Streamlined outsourced project management, collaborating with external partners for multilingual services, achieving a 6x reduction in costs compared to in-house resources.
• Creating and executing in-game activities/events/promotions for the MENA region, boosting user engagement by 60% through customized strategies aligned with the regional calendar, such as Ramadan, Eid, National Days, etc.
• Built and led community initiatives, leveraging surveys and data analysis to elevate MENA user satisfaction ratings by 30% through continuous feedback loops.

Amman, JO

• Leading a team of 4 to plan and execute community strategies, fostering engagement and satisfaction by organizing events and campaigns while communicating player feedback to improve satisfaction.
• Overseeing daily in-game operations, collaborating with the product team to manage workloads effectively, and working closely with developers to ensure quality and alignment with community needs.
• Generating compelling content, managing platform support, enhancing community outreach, and ensuring consistent engagement.Projects:Clash of Empires [SLG]Rage of the Righteous [MMO-RPG]Dynasty Blade [MMO-RPG]Fashion.

• Managing social media and community outreach efforts, leading engaging campaigns that drove increased engagement and community growth.
• Developing and executing comprehensive social media plans, ensuring brand alignment and collaborating on website management and improvements.
• Maintaining brand consistency across social channels, monitoring performance, and providing editorial guidance to enhance user satisfaction.Projects:World of Tanks Blitz [MMO Action]World of Tanks Console [MMO Action]

Riyadh, Riyadh, SA

• Drafting the game enhancement proposals and communicating revenue opportunities and community satisfaction to management.
• Resolving customer issues promptly, nurturing strong player relationships and organizing engaging community events, contests, and promotions.
• Ensuring game stability by monitoring servers, accurately executing test cases, and collaborating closely with developers to reproduce and address issues.Projects:Drakensang Online [MMO-RPG]Rise of Rome [SLG]Pirate.

Riyadh, Riyadh, SA

• Building solid relationships with community members, influencers, and key stakeholders, fostering engagement and support.
• Planning and organizing community events, contests, and promotions to improve community participation and user satisfaction.
• Collaborating closely with developers, accurately executing test cases, and retesting fixed bugs to ensure high-quality releases.Projects: Pirate Storm [RPG]

• Dark Rider is the largest game center in Jordan.
• Recruiting, training, and supervising store employees while managing finances to ensure profitability and adherence to financial targets.
• Planning and executing marketing campaigns and promotional events to attract customers, resolve complaints, and build positive relationships for repeat business.
• Engaging with the local gaming community through events, tournaments, and partnerships to grow the store's presence and community.

Master Of Business Administration - Mba, Project Management

Gamers Behavior

High School Diploma, It