Omar Trejo

Omar Trejo Email and Phone Number

Customer Experience Expert | Helping XaaS companies drive adoption and boost retention for business growth | Technical Account Manager @ Zendesk @ Zendesk
san francisco, california, united states
Omar Trejo's Location
Mexico City, Mexico, Mexico
Omar Trejo's Contact Details

Omar Trejo work email

Omar Trejo personal email

n/a
About Omar Trejo

With over a decade of experience in operations and strategy for Customer Experience, I have had the privilege of working at some of the most innovative technology companies, including DiDi, VTEX, Qualtrics, and Zendesk. In my role as a Technical Account Manager at Zendesk, my commitment to fostering exceptional client relationships shines through my expertise in customer experience and success. My approach involves active listening, ensuring that each client's unique needs are met with tailored solutions. Within a span of a few months, I have been able to fortify partnerships and enhance customer experiences by leveraging both my strategic insight and technical acumen.Previously at Qualtrics and VTEX, I honed my skills to become a catalyst for customer success, aligning technology services with business goals. My proficiency in English, Spanish, and Portuguese complements my role, enabling effective communication across diverse clienteles. I specialize in building and strengthening customer relationships, always focusing on service excellence and customization.My professional journey is defined by a relentless pursuit of knowledge and the drive to contribute to a larger cause—helping organizations thrive through digital innovation and superior service delivery. At every stage of my career, I have maintained an unwavering focus on learning and growth, both personally and professionally. I am committed to digital innovation and continuous improvement, always seeking ways to help organizations thrive through the implementation of advanced technologies and superior service delivery.I am excited to continue contributing to the success of companies and their customers, and to further my journey in the exciting world of technology and customer experience.

Omar Trejo's Current Company Details
Zendesk

Zendesk

View
Customer Experience Expert | Helping XaaS companies drive adoption and boost retention for business growth | Technical Account Manager @ Zendesk
san francisco, california, united states
Website:
zendesk.com
Employees:
4161
Omar Trejo Work Experience Details
  • Zendesk
    Technical Account Manager
    Zendesk Jun 2024 - Present
  • Qualtrics
    Technical Account Manager
    Qualtrics Oct 2023 - Jun 2024
    Mexico
  • Vtex
    Technical Account Manager
    Vtex Jan 2023 - Oct 2023
    Mexico
  • Vtex
    Customer Support Engineer
    Vtex Jun 2021 - Dec 2022
    Mexico City
  • Bedu
    English For Developers Expert
    Bedu Nov 2020 - Nov 2021
    Ciudad De México, México
    In this training program I help people develop and strenghten their english language skills through the use of the Scrum framework, with a heavy focus on tech and software development.
  • Zetus
    Technical Sales Consultant
    Zetus Nov 2020 - Apr 2021
    Mexico City
  • Didi
    City Key Account Manager - Didi Food
    Didi Jan 2020 - Nov 2020
    Mexico
  • Didi
    Senior Business Development Representative - Didi Food
    Didi Aug 2019 - Jan 2020
    Mexico City
  • Colores Dglass
    Customer Success Manager
    Colores Dglass Nov 2018 - Aug 2019
    Ciudad De México Y Alrededores, México
  • Colegio Ibime
    Coordinación De Idiomas
    Colegio Ibime Aug 2018 - Nov 2018
    Mexico
  • Freelance
    Freelance English Trainer
    Freelance Nov 2015 - Aug 2018
    Mexico City Area, Mexico
  • Instituto De Logística Avanzada
    Founder
    Instituto De Logística Avanzada Feb 2015 - Jul 2016
    Goldsmith 40, Polanco Reforma, Miguel Hidalgo, Mexico City
  • Teletech
    Customer Service Representative - Tier Ii
    Teletech Mar 2008 - Dec 2012
    Mexico City

Omar Trejo Skills

Customer Satisfaction Business Planning Business Strategy Customer Experience Public Relations Team Leadership Project Management Leadership Team Management Training Management Negotiation Customer Service Delegation Liderazgo De Equipos

Omar Trejo Education Details

  • Universidad San Carlos
    Universidad San Carlos
    Business Administration And Management, General
  • Bedu
    Scrum Master

Frequently Asked Questions about Omar Trejo

What company does Omar Trejo work for?

Omar Trejo works for Zendesk

What is Omar Trejo's role at the current company?

Omar Trejo's current role is Customer Experience Expert | Helping XaaS companies drive adoption and boost retention for business growth | Technical Account Manager @ Zendesk.

What is Omar Trejo's email address?

Omar Trejo's email address is om****@****tex.com

What schools did Omar Trejo attend?

Omar Trejo attended Universidad San Carlos, Bedu.

What skills is Omar Trejo known for?

Omar Trejo has skills like Customer Satisfaction, Business Planning, Business Strategy, Customer Experience, Public Relations, Team Leadership, Project Management, Leadership, Team Management, Training, Management, Negotiation.

Who are Omar Trejo's colleagues?

Omar Trejo's colleagues are Silvana Cervantes Rodriguez, Darren G., Jornada De Trabajo España, William Macken, Fred Rodriguez, Sheryl Ann Muaña, Rachael Mullins.

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