Omar Vásquez Email & Phone Number

Ate, Pe

Ate, Pe

Lima, Peru

Jordan

• Researching, designing, managing software programs.• Testing and evaluating new programs.• Modifying software to fix error, improve its performance.• Deploying software tools, processes and metrics.• Directing software programming and documentation development.• Writing and implementing code.• Preparing reports on programming project specifications, activities, or status.• Consulting with engineering staff to evaluate software-hardware interfaces and develop… Show more • Researching, designing, managing software programs.• Testing and evaluating new programs.• Modifying software to fix error, improve its performance.• Deploying software tools, processes and metrics.• Directing software programming and documentation development.• Writing and implementing code.• Preparing reports on programming project specifications, activities, or status.• Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements.• Utilized LANDO for a streamlined local development process, enhancing team productivity and project setup efficiency.• Testing web apps for mobile and desktop using Browserstack so I can test them in different browsers, devices and even different operating systems. Show less

Nashville, Tennessee, Estados Unidos

• Website updates, maintenance, and support for WordPress and Drupal.• Development of custom themes for BigCommerce using the Stencil CLI tool.• Management and administration of BigCommerce.• Custom plugin development for WordPress using a boilerplate generator.• Custom module development for Drupal.• Website testing using Cypress.• Ticket routing and escalation in Jira.• Administration and maintenance of Ubuntu 20 and 22 servers.• Bash and Python scripting.•… Show more • Website updates, maintenance, and support for WordPress and Drupal.• Development of custom themes for BigCommerce using the Stencil CLI tool.• Management and administration of BigCommerce.• Custom plugin development for WordPress using a boilerplate generator.• Custom module development for Drupal.• Website testing using Cypress.• Ticket routing and escalation in Jira.• Administration and maintenance of Ubuntu 20 and 22 servers.• Bash and Python scripting.• Compiling Assets with Laravel Mix.• Translated Figma web layouts into functional and responsive web designs.• Utilized DDEV for a streamlined local development process, enhancing team productivity and project setup efficiency.• Utilized Docker commands for building, running, and managing containers.• Managed Kubernetes for Posthog deployments, ensuring scalability and high availability.• Building sites with Elementor and Avada.• Testing web apps for mobile and desktop using Browserstack so I can test them in different browsers, devices and even different operating systems. Show less

Miraflores District, Lima Region, Peru

• Email management.• Management of incidents and requests.• Tracking of pending tasks and tickets.• Log of major or massive incidents.• Monthly report on SLA response time.• Escalation and routing of tickets.• Weekly report on information quality.• Active directory administration.• Active directory administration through powershell.• O365 administration.

Lima, Perú

• Provided technical support to lawyers by phone, email, remote connection using goverlan, personal assistant.• Ticket registration and documentation through BakerAssyst ticketing system.• Helped customers identify and resolve issues regarding general computer problems, printing, internet access, emails, network drivers, remote connections, smartphone settings, etc.• Created help desk documentation with step-by-step instructions on how to resolve some of the most common computer… Show more • Provided technical support to lawyers by phone, email, remote connection using goverlan, personal assistant.• Ticket registration and documentation through BakerAssyst ticketing system.• Helped customers identify and resolve issues regarding general computer problems, printing, internet access, emails, network drivers, remote connections, smartphone settings, etc.• Created help desk documentation with step-by-step instructions on how to resolve some of the most common computer problems.• Active directory administration.• Exchange server administration.• O365 administration.• MS SCCM administration.• MS Sharepoint administration. Show less

Provincia De Callao, Peru

My main responsabilities as an Onsite IT Support were:• Maintenance of printers, smart TVs, touch kiosks, TVM.• Onsite support to the hospital staff.• Ticket Escalation using Solarwinds web helpdesk system.• Remote support using Dameware software.• Inventory.My accomplishments and achievements while at IBT Group Perú may be summarized by the following:• I was at the top of the ranking of IT support agents that resolved more incidents per month (most of the… Show more My main responsabilities as an Onsite IT Support were:• Maintenance of printers, smart TVs, touch kiosks, TVM.• Onsite support to the hospital staff.• Ticket Escalation using Solarwinds web helpdesk system.• Remote support using Dameware software.• Inventory.My accomplishments and achievements while at IBT Group Perú may be summarized by the following:• I was at the top of the ranking of IT support agents that resolved more incidents per month (most of the time).• I developed a desktop application (called helpdesk.exe) in C# and utilized ClickOnce for seamless update deployment for that app.• Helpdesk.exe allowed doctors to clear the Windows 8 and Chrome browser's cache to fix some of the common issues related to computer and web apps performance all by themselves.• That app showed the computer information such as IP address, computer name, and even how many days the computer wasn't turned off. These features facilitate easier connections and debugging for both onsite and remote support teams.• That app also showed if the smartcards certificates were updated or if the users needed to renew them so they can signed digital documents and in some cases medical permits.• Also, I developed a web checklist app using a php framework called codeigniter 2 so the onsite support team have records of the performance of printers, smart TVs, touch kiosks, and TVM in both morning and night shifts. The main purpose of this was to have those records in a database instead of paper so we save space in the office. Show less

La Molina, Lima, Perú

My role was to develop web applications in PHP and MySQL using frameworks such as Codeigniter and Laravel. Also, building sites using Drupal 6 and 7.

La Victoria

I worked as a helpdesk agent and Onsite IT Support and later as helpdesk team leader.

Miraflores, Lima, Perú

My role was to bring remote technical support to administrative users with their programs. I also had to register incidents and requests in the CA ServiceDesk system and coordinate with third level network and infrastructure specialists to streamline solutions to the issues that arose at BANCO FINANCIERO.

San Luis, Lima, Peru

I worked as a bilingual helpdesk to provide support remotely by phone to the participants of this important event that took place in Lima Perú for the first time ever.

Surco, Lima, Perú

My role was to develop web applications in PHP and MySQL using frameworks such as Codeigniter and Laravel.

La Molina, Lima, Perú

My role was to provide support to academic and administrative users regarding the proper functioning of their equipment and software they work with.My accomplishments and achievements while at ISIL may be summarized by the following:• Automating computer labs hostname and IP address configuration after massive image cloning using batch scripting.• Programming the first betas of an internal ticketing system for the onsite support team using php and codeigniter 2.

La Molina, Lima, Perú

My role was to develop web applications in PHP and MySQL using frameworks such as Codeigniter and Laravel.

Bachelor'S Degree, System Engineering, System Engineer

USIL CPEL (Graduated)

Ingenieria De Redes Y Comunicaciones

Licentiate Degree, Profesional Técnico En Informática

English Language And Literature, General, Ingles Escrito Y Hablado