Omar Vásquez Email & Phone Number

Ate, PE

Lima, Peru

Jordan

• Researching, designing, managing software programs.
• Testing and evaluating new programs.
• Modifying software to fix error, improve its performance.
• Deploying software tools, processes and metrics.
• Directing software programming and documentation development.
• Writing and implementing code.

Nashville, Tennessee, Estados Unidos

• Website updates, maintenance, and support for WordPress and Drupal.
• Development of custom themes for BigCommerce using the Stencil CLI tool.
• Management and administration of BigCommerce.
• Custom plugin development for WordPress using a boilerplate generator.
• Custom module development for Drupal.
• Website testing using Cypress.

Miraflores District, Lima Region, Peru

• Email management.
• Management of incidents and requests.
• Tracking of pending tasks and tickets.
• Log of major or massive incidents.
• Monthly report on SLA response time.
• Escalation and routing of tickets.

Lima, Perú

• Provided technical support to lawyers by phone, email, remote connection using goverlan, personal assistant.
• Ticket registration and documentation through BakerAssyst ticketing system.
• Helped customers identify and resolve issues regarding general computer problems, printing, internet access, emails, network drivers, remote connections, smartphone settings, etc.
• Created help desk documentation with step-by-step instructions on how to resolve some of the most common computer… Show more
• Created help desk documentation with step-by-step instructions on how to resolve some of the most common computer problems.
• Active directory administration.

Provincia De Callao, Peru

• My main responsabilities as an Onsite IT Support were:
• Maintenance of printers, smart TVs, touch kiosks, TVM.
• Onsite support to the hospital staff.
• Ticket Escalation using Solarwinds web helpdesk system.
• Remote support using Dameware software.
• Inventory.My accomplishments and achievements while at IBT Group Perú may be summarized by the following:

La Molina, Lima, Perú

My role was to develop web applications in PHP and MySQL using frameworks such as Codeigniter and Laravel. Also, building sites using Drupal 6 and 7.

La Victoria

I worked as a helpdesk agent and Onsite IT Support and later as helpdesk team leader.

Miraflores, Lima, Perú

My role was to bring remote technical support to administrative users with their programs. I also had to register incidents and requests in the CA ServiceDesk system and coordinate with third level network and infrastructure specialists to streamline solutions to the issues that arose at BANCO FINANCIERO.

San Luis, Lima, Peru

I worked as a bilingual helpdesk to provide support remotely by phone to the participants of this important event that took place in Lima Perú for the first time ever.

Surco, Lima, Perú

My role was to develop web applications in PHP and MySQL using frameworks such as Codeigniter and Laravel.

La Molina, Lima, Perú

• My role was to provide support to academic and administrative users regarding the proper functioning of their equipment and software they work with.My accomplishments and achievements while at ISIL may be summarized by.
• Automating computer labs hostname and IP address configuration after massive image cloning using batch scripting.
• Programming the first betas of an internal ticketing system for the onsite support team using php and codeigniter 2.

La Molina, Lima, Perú

My role was to develop web applications in PHP and MySQL using frameworks such as Codeigniter and Laravel.

Bachelor'S Degree, System Engineering, System Engineer

USIL CPEL (Graduated)

Ingenieria De Redes Y Comunicaciones

Licentiate Degree, Profesional Técnico En Informática

English Language And Literature, General, Ingles Escrito Y Hablado