Demonstrate understanding of organization policies and procedures.Cooperate with Medicare, Medicaid and private insurance providers to resolve billing issues.Assist with special projects assigned by management.Advocate for patients, encourage appointment adherence, and provide Spanish interpretation,fostering improved healthcare access and communication.Process healthcare applications, verify insurance, update EMR system, ensuring accurate patientdata and coverage information for optimal care delivery.Research patient accounts when requested by supervisor or manager and take appropriateactions.Present key factors in weekly team meetings on how to improve Enrollment process and overallpatient care.Process healthcare applications efficiently, calculate co-pays, verify insurance, and update EMRsystems, ensuring accurate patient data and coverage informationConduct quality assurance for new hires, offer guidance, and participate in health fairs, fosteringteam growth and community outreach initiatives.Manage patient inquiries, reschedule missed appointments, and ensure timely follow-ups,maintaining high standards of customer service and operational efficiency.

Responsible for assisting current students in answering any questions or addressing concerns they may have.Manage multiple high-priority calls and adapt to the rapidly changing demands of each call.Responsible for handling inbound and outbound inquiries from prospective students interested in schools and programs.Provide excellent customer service both in English and Spanish while guiding prospective students with their enrollment with admissions.Consistently meet quality standards for call quality and procedures.Maintain a high level of confidentiality in the administration of all student Information.

Educated patients on insurance and healthcare plans.Reviewed patient documentation for accurate information and input into the system.Accessed the Medicaid portal for Insurance Verification.Assisted patients in scheduling physician and healthcare appointments.Maintained documentation on patient activities, coverage issues and hospital actions.Scheduled transportation for patients if needed.Communicated with medical social workers to perceive the best outcome for patients.Participated in regular team meetings, huddles, and quality improvement projects to improvepatient care.Responded to patient concerns and questions in real time with compassionate andknowledgeable service.Performed over the phone or in person interpretation or the Spanish speaking patientpopulation.Managed comprehensive patient documentation, ensuring accuracy in medical records andinsurance information while strictly adhering to HIPAA regulations.Monitored patient progress and updated care plans in consultation with medical staff.Coordinated patient referrals to specialists and other healthcare services.Developed and implemented patient care policies and procedures to improve service quality.Coordinated care plans for patients by collaborating closely with healthcare professionals andspecialists.

Coordinated medical appointments and ancillary services for patients and remind patients ofappointments.Followed up with patients to ensure they received the care and services they need.Assisted on linking patients to primary care physicians within their selected health plans.Assisted patients on filling out financial assistance paperwork if needed.Responsible for practicing HIPAA and confidentiality.Developed strong organizational skills while managing multiple tasks simultaneously.Maintained knowledge of current trends within the field of Patient Navigation through continualprofessional development activities.Enhanced patient quality of life, sense of autonomy and self-determination for healthcaremanagement by delivering educational resources and explaining outreach programs.Screened patients for eligibility for state, local and federal assistance programs.

Gathered and verified all required client information for account purposes.Provided exceptional customer service both in person and by phone through strong listening skills. Created and entered enrollment applications for new clients in to the database.Maintained customers account information database (canceling and updating customer accounts).Answered telephone calls promptly to avoid on-hold wait times.Translated documents for customers from English to Spanish if needed.