Customer Support Supervisor - Platform
Current
Feb 2024 - Present
AeroLeads people directory · profile
Omar Yousef Email & Phone Number
Passionate Technical Support Leader | Guitar and Espresso Enthusiast
at
Rippling
1 work email found
@shopify.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Passionate Technical Support Leader | Guitar and Espresso Enthusiast
Location
New York, New York, United States
Who is Omar Yousef? Overview
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Quick answer
Omar Yousef is listed as Passionate Technical Support Leader | Guitar and Espresso Enthusiast at Rippling, based in New York, New York, United States. AeroLeads shows a work email signal at shopify.com and a matched LinkedIn profile for Omar Yousef.
Omar Yousef previously worked as Customer Support Supervisor - Platform at Rippling and Technical Support Manager at Flexport. Omar Yousef holds Bachelor'S Degree, Management Information Systems, General from Uhd Marilyn Davies College Of Business.
Company email context
Email format at Rippling
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{first}.{last}@shopify.com
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Profile bio
About Omar Yousef
A strong Technical Leader who has experience in assisting business resolve their technical issues with e-commerce/logistics platforms to drive sales results and growth. I have extensive experience using various tools such as AWS Cloudwatch, DynamoDB, and Postman to isolate integration issues for businesses of all sizes who are looking to fulfill orders at-scale. In addition, as a People Leader, I enjoy directly leading teams to success, implementing and refining procedures to drive organizational efficiency and fostering strong cross-functional relationships that advance the customer experience with SaaS Products. The experiences that I have had at Deliverr, Shopify and Flexport have deeply imparted on me that each business is a story; each business is a driving passion in someone's life, it is their dream. Partnering directly with businesses, and the people who drive them, to play a role in actualizing that dream into a reality, in any capacity, is the flame that lights my professional passion ablaze.At the core of all that work I pursue, I bring the idea that grit is the ultimate litmus test for success. I value companies and individuals who have internalized that true success is created by committing to seeing out the day-to-day tasks with attention to detail and a desire to continuously learn.
Listed skills include Customer Service, Microsoft Office, Macos, Speech Writing, and 39 others.
Current workplace
Omar Yousef's current company
Company context helps verify the profile and gives searchers a useful next step.
12 roles
Omar Yousef work experience
A career timeline built from the work history available for this profile.
Technical Support Manager
Jun 2023 - Dec 2023
Seller Support Coordinator Ii
- Project Lead for Internal Knowledge Base redesign via Guru. Writing over 50+ Technical Troubleshooting articles, in addition to approving drafts of Junior team members articles. In this process, designed a Project Management template for all Support Projects in Asana.- Implemented SOP for Support Staff to document processes, update SOP's, escalate.
Jul 2022 - Jun 2023
Seller Support Coordinator
May 2021 - Jul 2022
Technical Support Representative Ii
- Collaborated with end-users via Zendesk Chat to assist with day-to-day activities and remedy issues surrounding Xola software platform- Utilized Atlassian JIRA to create, monitor and update software bug tickets for end-users.Created and acted on HubSpot tickets, while maintaining a detailed account of record for documentation purposes.-Conducted outbound.
Nov 2019 - May 2021
Machine Learning Data Labelling & Algorithm Qa
-Strategized with Machine Learning Engineers to translate categorical data relating to Apple Maps Point of Interests in to valuable amendments to POI categories. -Maintained and created detailed Excel projects to analyze categorical trends for Points of Interests. -Utilized Python to analyze large datasets, primarily with Pandas library.-Became familiar.
Jun 2019 - Nov 2019
Creative Pro
You inspire creativity by sharing your knowledge with Apple customers—whether they’re first-timers or longtime loyal customers. As a Creative, you’re the foundation of the Apple Store’s welcoming environment that invites customers to share their ideas and learn how to bring their visions to life. Those who work alongside you are knowledgeable teammates.
Jul 2018 - Nov 2019
Technical Expert
Maintain customers’ trust in Apple as the skilled expert, troubleshooting and repairing products. You use problem-solving and people skills to assure Genius Bar customers of swift resolutions to their technical problems. You also educate your team members about products, while independently keeping your own technical know-how up to date. With your customer.
Feb 2018 - Jul 2018
Product Specialist
Help create the energy and excitement around Apple products, providing the right solutions and getting products into customers’ hands. You understand that the Apple Store is dedicated to delivering a customer experience that’s unlike any other. It starts with you discovering customers’ needs. And with the support of your store team members, you match those.
Sep 2014 - Feb 2018
Assistant Manager
Jan 2013 - Aug 2013
Assistant Manager
Jan 2012 - Dec 2012
Sales Specialist
Jul 2010 - Jan 2012
1 education record
Omar Yousef education
-
Uhd Marilyn Davies College Of Business
FAQ
Frequently asked questions about Omar Yousef
Quick answers generated from the profile data available on this page.
What company does Omar Yousef work for?
Omar Yousef works for Rippling.
What is Omar Yousef's role at Rippling?
Omar Yousef is listed as Passionate Technical Support Leader | Guitar and Espresso Enthusiast at Rippling.
What is Omar Yousef's email address?
AeroLeads has found 1 work email signal at @shopify.com for Omar Yousef at Rippling.
Where is Omar Yousef based?
Omar Yousef is based in New York, New York, United States while working with Rippling.
What companies has Omar Yousef worked for?
Omar Yousef has worked for Rippling, Flexport, Shopify, Deliverr Inc., and Xola.
How can I contact Omar Yousef?
You can use AeroLeads to view verified contact signals for Omar Yousef at Rippling, including work email, phone, and LinkedIn data when available.
What schools did Omar Yousef attend?
Omar Yousef holds Bachelor'S Degree, Management Information Systems, General from Uhd Marilyn Davies College Of Business.
What skills is Omar Yousef known for?
Omar Yousef is listed with skills including Customer Service, Microsoft Office, Macos, Speech Writing, Retail, Microsoft Word, Microsoft Powerpoint, and Team Leadership.
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