Operation Manager for Search Engine Optimization "SEO" Project in Saudi eGovernment Program

• Created the best pricing of goods to address company goals, retain customer satisfaction, and allow the company to meet its profit goals.• Closely supervised team members, sales plans, tracked employee performance which resulted in.• Developed new strategies to capitalize on opportunities, meet company goals, and increase company's growth.• Collaborated with developmental teams to create new strategies to perfect the details of products.• Created the scope and requirements for company projects.• Collected subject matter for upcoming meetings, created the agendas and sent out automatic notifications to those needing to attend.• Reviewed changing goals, specifications of work needed, and staff required to update project objectives.• New stores and outlets Site Selections • New technologies research to automate the company activities by AI and bot solutions• Managing IT Department and Services Desk team Activities

• Lead large IT projects, including the design and deployment of new IT systems and services• Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure• Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs• Troubleshoot hardware and software issues related to internal IT

Provides an advanced level of systems architectural knowledge Works in conjunction with the Manager Technology Services to assist in the delivery of the IT Systems Architecture Strategy Works in conjunction with the Manager Technology Services to implement the IT Systems Architecture Strategy Provides a strong background in Microsoft based technologies Designs advanced and complex solutions in line with infrastructure architectural standards Explores vendor options in design of complex solutions Assists Infrastructure Project Managers in solution selection processes Coordinates with the Manager Computer and Network Services for appropriate Solutions design Maintains the documentation and information detailing the infrastructure systems architecture Provides quality assurance to the Manager Computer and Network services on their delivery of complex technology infrastructure Design Implement and administration for KSU Hyper-V environment. Designing , implementing , Manage and administer SCVMM 2012 Administration SCCM 2012 Administration of Active Directory based on windows 2008 R2 , windows 2012 R2

• • Created the scope and requirements for company projects.• Reviewed changing goals, specifications of work needed, and staff required to update project objectives.• Responsible for executing plans for Riyadh Bank PCI-DSS Project.• Controlled budget spending and schedules of production by keeping project teams on-task.

• Direct and coordinate a team of tech support specialists/help desk technicians• Prioritize IT-related problems as they come in to Help Desk and escalate when necessary• Analyze situations and determine resources needed to solve them• Follow up with customers to gauge their satisfaction with problem resolution; identify tech support problem areas (i.e., negative trends) and, if warranted, implement corrective actions• Responsible for managing overall IT day to day operations to improve infrastructure costs, performance and end user satisfaction• Manage strategic relationships with key IT product and service providers

-Oversee administration of Local, Wide, and Metropolitan Area Networks (LAN, WAN, MAN).- Oversee the day-to-day operation of the computer networks including LAN, WAN and MANsystems.- Research and recommend network hardware and software.- Assist in installing, designing, configuring, and maintaining system hardware and software.- Analyze and troubleshoot the network logs and track the nature and resolution ofproblem(s).- Monitor usage to ensure security of data and access privileges.- Monitor data to optimize network performance; develop and implement network supportand operational procedures.- Create and/or modify user access privileges for all LAN, WAN and MAN systems.- Keep current on new equipment, supplies, and diagnostic tools, which will improve service.- Research and evaluate new technologies related to computer networking.- work with network system support personnel and/or consultants.- Recommend and specify the purchase of related products and services.- Keep abreast of new hardware or software products for system enhancements.- Provide technical support and guidance to other staff members as necessary.- Maintain and review system statistics.- Compile usage statistics.- Test network solutions to insure that the output conforms to organizational needs.- lead, train, or participate in work team assignments assigned to the InstructionalTechnology Department

• Providing and administering installation and support for Windows 2000, Windows 2003, Active Directory Infrastructure, for large scale customers, major organizational networks, as well as mid-sized to smaller customers.• Installation of Microsoft Exchange Server 2000/2003 for major to mid-sized organizations, with continues trouble-shooting, upgrading, and maintenance, tasking involves providing and coordinating of technical support, on field maintenance, and constant upgrading.• Installing of firewalls, configuring the routing and remote access, with configuration of VPN. This part of the job also involves customizing firewalls, using Microsoft ISA, full surveying of the customers' needs, customizing the system, and setting up in-house backup system and on many occasions training of customer's staff on usage. Maintenance and on the field troubleshooting are main tasks. • Operating, installing, troubleshooting, and customizing Anti-Spyware, Anti-Spam, and Anti-Vairus programs, for large networks and smaller networks, with the comprehensive approach of full package, (installation, configuration, and maintenance), with extensive skills for software used for this purpose including: Symantec, Mcafee, Trend Micro, and MS Sybari Antigen• Designing disaster recovery and backup solutions for systems and networks on all scales and levels, with special skills at using RAID1/RAID5, Varitas backup exec, Varitas Backup, and varitas storage exec, with a comprehensive approach of design, which involves: establishing knowledge of the customer instution’s needs, identifying sources of trouble, estimating risk management, knowing sensitivity of data and total knowledge of the technical side of the recovery plan such installation and deployment of hardware/software solutions. I conduct many recovery action plans for companies of various sizes and I usually draw emergency/recovery action plans for customers. A special part is establishing backup to the AD and mail boxes.

Position involved continuous on-the-field technical support of customers with extensivefocus on networks, this position has enabled me to have a hands-on experience at thefollowing institutions:Royal Hashemite Court: Consultant, provided field advice and outlined set up along withproviding specialized training on Symantec Antivirus enterprise edition, work includesserver maintains and formatting.Mutah University: Network Consultant, Designing and implementation of the entire networkinfrastructure including Exchange 2003, ISA 2004, Symantec Antivirus, and Websenseinternet web control tool. Varitas Backup solutions plus VPN, Firewalls, configuration, forVPN connections and Microsoft Management Server 2003Jordan University of Science and Technology, Network Consultant, Extensive designing andimplementation of the entire infrastructure technologies including Exchange 2003, ISA 2004,Symantec Antivirus, and Websense internet web control tool and Varitas and MicrosoftManagement Server 2003.Jordan Aircraft Maintenance Company: Initiated and still following up on resetting andbuildup of University’s network with configuration from Windows 2000 Server Environmentto Windows 2003 Environment, including updating from Exchange 2000 to Exchange 2003,and from ISA 2000 to ISA 2004 and Microsoft Management Server 2003.Jordan National Bank Consultant: Citrix Consultant, trouble shooting common problemsPhiladelphia University: Network Consultant, Helped rearrange the University’s ComputerInformation Technology Center, governing internet connections and Local Area Network,migrating from Windows 2000 to Windows 2003, and from ISA 2000 to ISA 2004, Exchange2000, Exchange 2003, Symantec mail security for SMTP, Symantec AntivirusAmman Arab University For Graduate Studies: Consultant: Designing and implementing theentire network infrastructure including: Exchange 2003 ISA 2004, Websense, MicrosoftManagement Server 2003, Symantec Antivirus