Omar O. Email & Phone Number

•Assess clients and design personalized systems-based programs to achieve their fitness goals; manage expectations in the process and maximize client learning and self-confidence.•Achieve and exceed sales targets and client goals on a regular basis by continually learning and implementing best practices in coaching, sales, marketing and exercise science.•Exceed client satisfaction by documenting progress, evaluating program effectiveness and adjusting as necessary; resulting in high client retention and constant referrals.•Ensure that all members experience outstanding customer service by anticipating and addressing concerns in a professional and timely manner; members regularly seek my reliable assistance.

• Co-designed and facilitated a mind and body class with a university psychologist that taught students to manage stress through physical and cognitive skill-building activities.• Successfully co-facilitated the practical component of a university course on personal health and optimal learning for the Centre of Teaching and Learning; new students with various starting abilities were taught how to effectively execute strenuous strength building movements.• Created group fitness programs for student athletes with a focus on developing agility, speed and balance.

•Guided a team of 12 student volunteers through the creation of presentations, templates and promotional material that were successfully used to educate students on healthy and active living.•Remodelled a volunteer training and interviewing program along with a suite of administrative, project management and event planning templates for future teams to operate more efficiently and successfully.•Improved the reach and impact of the organization by initiating an outreach team, developing a newsletter and working with the social media coordinator to create promotional strategies under strict deadlines.•Proactively connected with other departments and jointly developed 4 months of original programming that significantly increased the diversity of participants and hence the impact of the program.•Passionately and diligently planned and executed popular educational events that saw a huge increase in overall student attendance from the previous school year.

• Documented and evaluated outreach efforts which included collecting data on service needs, service delivery and service satisfaction; this resulted in consistent fulfillment of expectations.• Conceptualized new innovative ideas that were used for the creation and promotion of events; showed a good sense of initiative and attention to student engagement.• Represented the Department of Athletics and Recreation at various fairs and presentations to promote its programming which involved speaking to students on an individual basis and in groups of up to 300.

• Conducted fitness orientations for new members and taught experienced patrons the proper technique for performing various exercises using machines, free weights, and the TRX Suspension Training System.• Engaged in pleasant and persuasive conversations with patrons; persuading them to register in a fitness class by providing them with compelling information about all the benefits that the program offers. • Ensured that all members experienced outstanding customer service by making certain that they felt safe and welcomed in the gym environment.

Toronto, Ontario, Canada

• Provided assistance with the preparation of orthopedic trauma study reports and presentations that were put forth at a conference. • Executed literature reviews for new studies and supported orthopedic trauma research by managing data collection tasks; ensuring accuracy and efficiency were maintained.• Handled and protected confidential and sensitive data with integrity.

• Exceeded expectations whenever called upon to fill in for the CEO; ensured that all operations ran smoothly and updated business processes.• Consistently achieved sales goal targets by providing great products and service and maintaining business and customer relationships which lead to a high retention rate and referral customers.• Managed the scheduling of appointments for staff and ensured that patrons were satisfied with the service that they received.