- Trained and guided team members to maintain high productivity and performance metrics.- Evaluated employee performance and coached and trained to improve weak areas.- Maintained professional, organized, and safe environment for employees and VIP Visitor.- Onboarded new employees with training and new hire documentation.- Creating a new way to deliver Tour for people of needs and training the team for it.Sales

Planned daily operations to focus team efforts on current priorities.Helped visitors feel welcome with friendly conversations, personal help and engaging stories. Trained apprentice guides on important information to present to tourists and international guests.Coordinated smooth-running tours and resolved problems .

- Increased team productivity through effective staff planning.- Recorded data, completed relevant paperwork, and reviewed targets.- Provided leadership and direction for employees, supervising activities to drive productivity andefficiency.