• Organising and executing training programs for branch personnel.• Evaluating employee performance and providing feedback and coaching as needed.• Recognising employee achievements and encouraging excellence in the work environment.• Developing and implementing sales plans.• Conducting regular sales and operations meetings.• Briefing employees on current sales goals, promotions, and other relevant information.• Organising marketing activities and events for the branch.• Increasing brand awareness for the company within the community.• Interacting with customers on a regular basis to ensure satisfaction and gain useful feedback.• Resolving customer problems as needed.• Assessing market conditions and identifying opportunities.• Drafting forecasts and business plans.• Managing budgets, allocating branch funds, and defining financial objectives.• Coordinating with other branches to share knowledge, plan promotional activities, or achieve goals.• Adhering to high ethical and professional standards.

• Oversees software support staff. • Manage department budget to ensure goals are met.• Create and Update project plans.• Manage resources allocation and utilization.• Deliver project within agreed scope, duration, cost, and quality.• Lead communication with the customers.• Establishes and maintains relationships with engineering and software development. • Provides advanced troubleshooting skills to resolve technical problems.• Researches, Training, reports and corrects any quality assurance issues.• Projects: - Alkhunaizan Stores (Commercial). - Jailem Co. (Real Estate). - Dar Tyba For Publishing (Commercial). - Oyoun El Hegaz (Maintenance Supplements). - Al Bai (Commercial). - Active Polymers. (Manufacturing).

• Implementing Namasoft Products: Nama ERP - Nama CRM - Nam DMS.• Design reports using Jaspersoft studio.• Helping clients achieve maximum utilization of Nama products, and addresses any issues they may face while running such a product.• Providing telephone, e-mail, and remote using support for customers and colleagues.• Setting up and installing Nama products in network environments.• Training users to use Nama products.• Troubleshooting software issues.• Identifying anomalies and software defects and bugs.• Preparing test cases for defects reproduction and elimination Supervised.• Projects: - Sheta & Saif For Trading And Contracting Co. (Commercial). - BlackBox Home Appliances (Commercial). - Bayt Al Galed Trading (Commercial).

• Implementing Namasoft Products: Nama ERP - Nama CRM - Nam DMS.• Design reports using Jaspersoft studio.• Helping clients achieve maximum utilization of Nama products, and addresses any issues they may face while running such a product.• Providing telephone, e-mail, and remote using support for customers and colleagues.• Setting up and installing Nama products in network environments.• Training users to use Nama products.• Troubleshooting software issues.• Identifying anomalies and software defects and bugs.• Preparing test cases for defects reproduction and elimination Supervised.• Projects: - Egyphar Pharmaceutical (Manufacturing). - Al Debeiky Pharmaceutical (Manufacturing). - Hoya Vision (Commercial). - Cestco (Maintenance Services). - LandEscape (Real Estate). - TEPCO (Manufacturing).

• Implementing Ajyal Products:General Ledger - Stock Control - Account Receivable - Account Payable - Cash & Bank (Treasury & Checks) - Fixed Assist - Letter Of Credit (LC) - Human Resources (Personnel, Payroll) – POS (Retail – Whole Sale).• Design reports using SQL and Visual Design Tools.• Helping clients achieve maximum utilization of Ajyal products, and addresses any issues they may face while running such a product.• Providing telephone, e-mail, remote using support for customers and colleagues.• Setting up and installing Ajyal products in network environments.• Training users to use Ajyal products.• Troubleshooting software issues.• Identifying anomalies and software defects and bugs.• Preparing test cases for defects reproduction and elimination Supervised.• Projects: - Link for Investment and Real Estate Development (Real Estate). - Mit Rehan for Furniture of Distinction (Commercial). - Abu Auf House of Nuts (Commercial). - Quality Trading Company (Commercial). - Delta Egypt For Coating (Manufacturing). - Live Art for Office Equipment (Commercial). - Nesco Solutions for the Protection of the Environment (Manufacturing). - Etman Tape (Manufacturing). - EgiFix Medical Tools (Manufacturing). - Lifecare Medical Tools (Manufacturing).

Issue Journal Entry , Payment and Receipt Vouchers and Warehouses supervised