Carry multiple areas of responsibility, which include technical and business management activities. Develop and supervise several departments/teams consisting of network and security specialists, software developers, database administrators, helpdesk staff, and other project managers. Main Responsibilities Actively participate in the development of the integrated mid and long-term technology roadmap plan, ensuring effective service delivery, provisioning and support of innovative and customized ICT solutions and services Be responsible to cascade overall integrated technology strategy to tangible IT architecture plans Monitor operationalization and effective use of revenue management systems,BSS, data warehouse and Business Intelligence platforms, billing and charging systems, revenue assurance platforms, CRM and mediation Define roadmap for implementation of service delivery platforms and digitization platforms ensuring innovative product development capabilities Direct development and execution of an enterprise-wide disaster recovery and business continuity plan Direct development and execution of an enterprise-wide information security plan that protects the confidentiality, integrity, and availability of the company’s data and servers Collaborate with appropriate business units to develop and maintain a technology plan that supports organizational needs Develop and communicate business/IS alignment plans to executive team and stakeholders Identify Information Systems technology trends and evolving social behaviour that may support or impede the success of the business Identify and manage relations with vendors, partners suppliers and third party providers Evaluate and identify appropriate IS platforms for delivering the company’s services Be responsible for CapEx management related to Information Systems projects Maintain up-to-date knowledge of Information Systems standards, industry trends, emerging technologies, and development best practices

Developing information system strategy roadmap, end to end, aligning the information system application strategy using telecom standers and best practice TAM, eTOM , ITIL ,COBIT and TOGAF , analyse and evaluate company business needs, and provide ad hoc consultancy on priority issues to CEO, CIO and Management Committee. Improve end-user workforce productivity, Re-engineer core business processes, Improve quality of products And processes, Provide innovative new market offerings or business practices, Identifying and seizing on Commercial opportunities, Improve security and risk managemen

Managing and innovating all applications stack for all segments .enterprise, corporate business support and online services, managing all operations end to end 24/7.Moreover, leading and managing a team of application engineers, Products & System Development, software developers, and Database administrators, overseeing their work, ensuring quality to meet end-user requirements, and provide Technical support to team members on troubleshooting and resolution of critical technical issues. Handle recruitment, Training and performance management of team members.In addition, implementing a significant review, of operational processes developed a comprehensive project .to adopt software development lifecycle, in applications’ development and integration, a two-year project Oversaw the design, development and implementation of automated systems and technical solutions, based on internal and external customer requirements, including a robust security provisionDesign in forcing and Implementing the successful implementation of an ERP ,CRM Self-care, call centre , Dealer SIM management ,USSD mobile banking system.

Responsible for the implementation and managing billing systems, and day-to-day maintenance of server's farm ,That handled multiple tasks. Cross-platform activities in systems administration, including analysing, designing, installing, maintaining, and repairing hardware, software, and networks.In addition, managing all IT support to the company sales channel and branches, Designs and implements portal, Content management and integration solutions for the business and enterprise Applications.Main Responsibilities:•Rating Enrichment O&M•Services & Products Configuration support•Call Processing Maintenance•Bill Run & Period End•Integration with provisioning Layer•Payment Systems (Integration & payment assurance)•Dunning Systems (Auto barring & collection)•Billing & Dunning O&M Reports•Roaming tests Support & Processing•Roaming Agreements Implementation & adding new Roaming partners•Roaming Traffic processing and generating TAPOUT files.•Exchange of Roaming files & processing of TAPIN files•NRTRDE System O&M•Business Partners rating & reconciliation•Interconnect (Billing & reconciliation)•Roaming & Partner Management O&M Reports•Resource Admin•User Admin, DB & OS Admin, and HW management•Alarm Monitoring (RAS)•Front Office Support (Tickets …..)•Back Office Support (Vendors, SLA Management ...)•Related O&M Reports•System Backup Management

Designs and implements portal, content management, and integration solutions for some of the largest public and private organizations in Libya.