Omar Adel Email & Phone Number

Ajman, United Arab Emirates

Ajman, United Arab Emirates

• Maintained all Company computers and supported users for solving any ITissues and problems.• Installed and supported operating systems for Servers, PC, Laptop, special toolsfor developers and testers and other common applications.• Assembled new PCs and Created new emails for new employees.• Monitored and Troubleshooted Internet connectivity performance and issues.• Monitored the network activity and managed, troubleshooted Networkinfrastructure and Internet connectivity.• Managed the staff in the company which was numbered 15 employees.• Managed employee attendance and departure.• Expensed management, procurement and covenant.• Helped in setting up a system of accounts with the Access program.

Cairo Governorate, Egypt

• Responsible for the maintenance, configuration, and reliable operation ofcomputer systems, network servers, and virtualization.• Installed and upgraded computer components and software, managed virtualservers, and integrated automation processes.• Troubleshooted hardware and software errors by running diagnostics,documenting problems and resolutions, prioritizing problems, and assessingimpact of issues.• Provided documentation and technical specifications to IT staff for planningand implemented new or upgrades of IT infrastructure.• Performed or delegated regular backup operations and implementedappropriate processes for data protection, disaster recovery, and failoverprocedures.• Led desktop and helpdesk support efforts, making sure all desktopapplications, workstations, and related equipment problems are resolved in atimely manner with limited disruptions.• Responsible for capacity, storage planning, and database performance.• Installed and Managed Kaspersky Administration Server Center.• Installed and Managed System Center Configuration Manager.• Installed, Configured, Administrated (AD, DNS, WSUS, WDS, Printer Server).• Managed GPO and Activated Directory accounts (Create, Delete, Resetpassword).

Dokki

• Responsible for the maintenance, configuration, and reliable operation ofcomputer systems, network servers, and virtualization.• Installed and upgraded computer components and software, managed virtualservers, and integrated automation processes.• Troubleshooted hardware and software errors by running diagnostics,documenting problems and resolutions, prioritizing problems, and assessingimpact of issues.• Provided documentation and technical specifications to IT staff for planningand implemented new or upgrades of IT infrastructure.

Heliopolis

• Installed, Configured, Administrated (AD, DNS, WSUS, WDS, Printer Server).• Managed GPO and Active Directory accounts (Create, Delete, Reset password).• Monitored network activity and managed, troubleshooted Networkinfrastructure and Internet connectivity.• Managed Rules and Policies for Internet access, Monitored Internet usage.• Managed Elastix Call Center Server.

Towen Down

• Responsible for the maintenance, configuration, and reliable operation ofcomputer systems, network servers, and virtualization.• Installed and upgraded computer components and software, managed virtualservers, and integrated automation processes.• Troubleshooted hardware and software errors by running diagnostics,documenting problems and resolutions, prioritizing problems, and assessingimpact of issues.

6Oct City

Training 6 month