Omar Mohammed Ali Email & Phone Number

Riyadh, Saudi Arabia

- I have developed technical experience in preparing Automated Applications for Water Treatment Plants like RO Units, UF Units, STP, MBR, MBBR, Extended MBBR Units, Filtration (Multimedia/Gravity/Calcite),CFM, HMO, Chlorination Systems, Regeneration System etc.,- Preparing Scada Architecture for clients.- Prepare the PLC, HMI or Scada Package Requirement's based on the plant type.- Document assessment & final approval for the type of PLC, HMI, Scada required for the clients.- My Core Expertise are with Schneider PLC's, HMI's and Scada system, followed by Siemens Package and lastly a few PLC's with Allen Bradley and Mitsubishi.- Codesys remains my favorite platform to work with PLC's.- I have developed Knowledge about IIOT Devices, Modems, Gateways, Protocols to enable the Digital Platform using Ignition Designer and Veolia's in house platform called Hubgrade.- I have had the opportunity to understand the Building Automation System, BMS, Fire-AlarmSystem, Gas-Leak System. - Forums activist for R&D, Understanding Network Connections between PLC's & HMI's and implementing new techniques when & where necessary.

Al-Riyadh Governorate, Saudi Arabia

- In addition to the above mentioned points, - I was working under the capacity of ERP Functionalist under which I used to handle the Jobs LP/OP/PO/SRF (Procurement) and Deliveries (Logistics) within which I have gained a lot of Pre-Sales and Post-Sales knowledge of the project from scratch to sold stage.

Jeddah Governorate, Saudi Arabia

My Programming Skills Include but don't limit to: Software Development, Software Process, Agile Practices L1 Support, SCRUM Technologies, Coding & Scripting Reporting Tools, User Training, Support Debugging, Troubleshooting, Social Media Management, Database Structured, Planning Testing & Documentation, Understanding of Store Procedures, Primavera P6, Strong R&D Techniques. Certifications Achieved; 1. Scrum Fundamentals Certified – SFCTM - VMEdu Certificate ID: 900062 December 20152. Oracle JD Edwards Functional Training Veolia Technologies February 20153. Graphic Designer Arena Academy April 20134. Introduction to Python Programming – Microsoft Virtual Academy5. Learn Android Development from Scratch – Udemy.comProgramming & Scripting Skills Includes; HTML, CSS / C, C++, C# / Python / .NET, ASP.NET, VB .NET, MVC / Javascript, JQuery Other Technical Skills Includes; 1. MS Office Suite2. Adobe Applications, 3. Databases: Oracle, MS SQL, MySQL4. Visual Studio

Jeddah Governorate, Saudi Arabia

1 year of experience in handling projects and administrating & Project Cost Controlling, Time Management and Quality Management System. Calculating and reviewing the time sheet – Using ERP System & Microsoft Office 2010. Maintain projects related records, including contracts and change orders, Review accounts totals related to projects assets and expenses. Review and monitor the progress of projects and overhead charged on projects. Investigate projects variances and submit reports to management. Report on project profitability to management and any opportunity for additional billings. Report to management regarding the remaining funding available for projects. Close out project accounts upon project completion & compile information to auditors, as required, Ensuring project billings are issued to customers and payments collected. Review and approve supplier invoices related to a project.

Hyderabad Area, India

Monitored calls to ensure Client and Justdial standards are maintained. Ensured deadlines are met with 100% accuracy. Always been part of calibration process. Regularly gave feedback to the floor in terms of areas of opportunities. Daily reporting of the tasks completed and areas of opportunities. Assisting in the development of a feedback mechanism, in order to improve service quality. Ability to work well in and promote a team environment, excellent understanding Customer Service & Quality focus. Monitored a Team of 85 Members with a Call Flow of about 40,000 Calls per week.

Hyderabad Area, India

Ensuring primary touch point for all customers. Constantly working on improving customer experience. Analyzing complaints from different mediums like live chat, call, email and social media and implement solutions by following the internal procedures to reduce them on the ongoing basis. Worked closely with the operations team for Cheep to minimize customer issues. Researched about customer relations and consumer behavior towards customer experiences and implement those in our company. Analyzing customer complaints and how fast they have been closed. Analyzing customer complaints in the categories and understanding trends to come up with solutions with the operations team to close them and avoid them in the future.

Hyderabad Area, India

Provided In-Bound calling Information to the caller ensured the caller with the best possible requirement. Accomplished to make various suggestions for the betterment of the organization. Responsible for attending calls and providing information as requested by the caller, using very user friendly software. Ensuring that appropriate information is provided while taking a call. Ensuring that the duration of the call is within the standardized Average Time Taken (ATT). Maintained pleasant voice with pleasing telephonic etiquette's. Earned commendations for teamwork, flexibility and work excellence in providing support. Achieved the Best Out-Bound Sales Transferred.

Hyderabad Area, India

Process: Asksunday.comManaged to convey technical solutions in a clear and concise manner. Raising & maintaining incident tickets and problem records. Continuously reviewing performance against service level agreements.Analyzing call logs to spot trends and underlying issues. Producing documentation and reports to a high standard. Testing and evaluating new technology. Setting up new users' accounts and profiles and dealing with password issues. Provided Virtual Assistance to Dedicated Customers. Executing special in-office projects. Personal Shopper for client. Keeping record of day to day activity of the client. Ensure on time, quality deliverables and meeting project milestones and deadlines. Design and build custom web content as specified. Excellent leadership qualities and communication skills. Work collaboratively with teams. Ensuring Pleasant telephone manner. Work collaboratively with teams. Ensuring Pleasant telephone manner. Email correspondence, Internet/database research, Social media management. Real-time remote login for technical and general support. CLIENTS HANDLED: All-Day Buffet, TechCrunch, Financial Times, the Washington Post, the Wall Street Journal, and many Individual Clients.